Social Media & Client Success Associate

Keystone is hiring a Social Media & Client Success Associate to support the Director of Operations across two sides of our work: marketing and content delivery for Keystone Studios clients, and day-to-day client support for Keynect, CoFoundry, the AI Innovation Lab, and other Keystone programs.This is a hands-on support role, not a strategy role. You’ll be the person who makes things happen once the direction is set — scheduling the posts, sending the emails, ordering the food, following up with clients, and keeping the details tight. If you’re organized, curious, and good with people, this role offers a close-up view of how a growing innovation hub and client services studio actually operate.Reports To: Director of OperationsWhat You’ll DoSocial Media & Content SupportDevelop content ideas for Keystone Studios clients based on brand guidelines and campaign directionSchedule and publish social media posts across TikTok, Instagram, LinkedIn, Facebook, YouTube, and XOccasionally film short-form video and capture photos at Keystone events or client shootsMonitor engagement, flag comments or DMs that need a response, and pull basic performance metricsAssist with light graphic edits, caption drafting, and content organizationEdit Wix website content and fill out templated pages based on provided copy and assetsClient Success & CommunicationsServe as a friendly first point of contact for Keystone Studios marketing clients and MVP product development clientsSupport Keynect users and participants across Keystone programs with scheduling, onboarding questions, and follow-upsDraft and send client-facing emails based on templates or direction from the Director of OperationsKeep client notes, status updates, and touchpoints organized and up to dateEvent & Operations CoordinationHandle logistics for Keystone events and meetings — food orders, RSVPs, venue confirmations, supply pickupsCoordinate through email with vendors, partners, and attendees as directedHelp prep materials, check-in lists, and on-site needs for programming like Keystone Sessions, OnRamp, and Angels eventsPitch in on other Keystone operational tasks as they come upWhat We’re Looking ForSoft Skills (Most Important)Detail orientation — you catch typos, remember the dietary restriction, and notice when a link is brokenStrong written and verbal communication — you can write a warm, clear client email without hand-holdingAbility to learn quickly — new tools, new platforms, new client voices don’t rattle youStrong interpersonal skills — clients, partners, and vendors enjoy working with youExperience & SkillsWorking familiarity with major social media platforms and scheduling toolsComfortable creating basic photo and video content on a phone or cameraExperience editing website content in Wix (or a comparable platform like Squarespace)Familiarity with Claude and other AI marketing tools — or genuine curiosity and willingness to learn them quicklyAble to juggle multiple clients and projects without losing track of the detailsProfessional, reliable email communication styleBased in the United States; Kansas City Metro strongly preferred for event supportHow to ApplyPlease submit a resume, and a short cover letter with your application by sending it via email to gwen@keystonedistrict.org with the subject: "Social Media & Client Success Associate Application"