Memory Care Program Manager

Position Summary & Primary ResponsibilitiesThe Memory Care Program Manager provides leadership and oversight for the fullcontinuum of care delivery in the Petals Memory Care Neighborhood. This role ensures thatresidents living with dementia receive care and meaningful quality engagement that reflectsboth their clinical needs and their unique life stories.In partnership with Nursing, the Program Manager helps design care plans that integrateprofessional clinical assessment with resident and family voice. While nurses educate andevaluate staff competency in clinical skills and care delivery, the Memory Care ProgramManager reinforces this training and ensures those skills are delivered with individualized,relational touches that bring quality, dignity, and meaning to each resident's day.Essential Duties And Responsibilities Collaborate with the Director of Health and Wellbeing to translate clinical assessmentsand family input into actionable, person-centered care plans. Reinforce RN-provided training by ensuring staff apply clinical skills through evidencebased Dementia care approaches, emphasizing sensitivity, dignity, and individualizedattention. Monitor delivery of resident care. Participate in team member huddles and hand offs with transition of care. Guide staff to consistently see, hear, and know residents as whole persons, not definedby their diagnosis. Foster a culture of effective engagement for both calendared programming and real-timepersonal connections, ensuring that every moment matters.Team Leadership & Development Alongside the Director of Health and Wellbeing, coach and evaluate Resident Assistantsworking in Memory Care. Model best practices in dementia care, emphasizing connection and presence in additionto technical skill. Partner with Health and Wellbeing to provide recommendations on hiring, onboarding,and ongoing staff competency development for the delivery of quality customer service. Anticipate staff learning needs and foster a culture of accountability, empathy, growth,and partnership. Supervise Active Life Coordinator positions responsible for supporting Petals MemoryCare Neighborhood as well as volunteers.Resident & Family Partnerships Build trusting, respectful partnerships with residents and families to promote bestquality-of-life outcomes. Participate in and support resident care conferences and family communications. Partner with Senior Living Consultant during the prospect discovery process to educatefamilies, set expectations, and position The Waters as a subject manner expert inDementia Excellence. Participate in the new resident move-ins process (SPLASH) for the Memory Care PetalsNeighborhood, including following Waters Standards frequency for familycommunication touchpoints. Educate families on dementia, using Waters specific memory care education (Petals Tips)and other resources, and provide ongoing support. Lead quarterly family forum for education and connection. Develop and share the Petals Memory Care weekly update, along with regular updatesfor Uniguest (digital communication platform). Serve as the primary point of contact for family concerns and complaints in Memory Care,ensuring issues are heard, addressed promptly, and resolved in partnership with nursingand leadership. Encourage open dialogue to align expectations and strengthen family engagement.Program & Quality Management Oversee Memory Care programming, ensuring activities align with residents' life storiesand Petals Memory Care Programming elements. Supports all Waters Signature Program Standards as a representative of the Waters sitelevel leadership team. Manage the Memory Care programming budget. Audit care practices, identify safety gaps, and collaborate with Health & Wellbeingleadership on necessary actions steps. Support compliance with state and federal regulations and actively participate in qualityimprovement initiatives.Education & Experience Requirements Associate's degree in healthcare, social sciences, education, or related field preferred; ora combination of relevant experience and education. Minimum of 2 years' experience working with seniors living with dementia in seniorliving, healthcare, or related service environment. At least 2 years in a leadership or supervisory capacity, preferably in a 24/7 care setting Demonstrated experience navigating complex family dynamics and leading difficultconversations with confidence and empathy. Proven success as an educator, mentor, or trainer, with the ability to simplify and clearlyexplain service delivery expectations to staff and families. Certified Dementia Practitioner (CDP) or equivalent credential preferred, or willingnessto obtain within first year. Experience with dementia-focused life enrichment, sensory integration, or integrativetherapies (e.g., music, art, pet, aromatherapy) strongly preferred. Public transportation driving experience preferred; bus driver eligibility dependent oninsurance age requirements (25-75).Knowledge, Skills & Ability Requirements Deep understanding of dementia care best practices and person-centered approaches. Skilled in family engagement, including clarifying services, aligning expectations, andsupporting families through difficult decisions. Ability to educate and coach staff, reinforcing RN-led clinical training while ensuringrelational, person-centered care delivery. Excellent communication skills - verbal, written, and interpersonal - with the abilityto adapt messaging for staff, residents, and families. Compassionate and empathetic, with a commitment to seeing, hearing, and knowing eachresident as a person living with dementia, not as a diagnosis. Flexible with scheduling; may require after hours response for escalated crisismanagement or programming support. Ability for participation in the Manager on Duty rotation for weekends and holidays percommunity requirement.Salary: $70000 - $85000 per yearJob Posted by ApplicantPro