IT Field Engineer

Job Description Salary:Job SummaryOur Field Engineers support end-user clients both onsite and by remote support. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.Responsibilities and DutiesProvide onsite and remote support to end users and client network administrators to resolve a wide variety of IT issuesResolve numerous service requests each daySupport various versions of desktop operating systemsWork with 3rd party vendors to support client line-of-business applicationsTroubleshoot and repair personal computersMonitor client backups and remediate backup failuresAdminister client Office 365 accountsDetect and remove viruses and malwarePrecisely document problems and resolutions stepsQualifications and SkillsWork Experience RequirementsMinimum 3 years (5 preferred) experience in IT supporting end-user clientsExperience helping users by telephone with remote control technologyExperience supporting the Microsoft product stackBehavioral Traits and Skills Required:Positive, upbeat attitude and phone demeanorTop-notch customer service skillsAbility to clearly and concisely communicate with client end usersAbility to quickly change direction and react to changes in work assignmentsAbility to effectively prioritize and execute tasks in an occasionally high-pressure environmentAbility to work as part of a teamStrong organizational skillsAnalytical, troubleshooting, and problem solving skillsMust be able to pass a background check