DevOps Engineer

Position OverviewWe are seeking a highly skilled and motivated DevOps Engineer to join our technology team. The ideal candidate will bring proven experience with both AWS and Azure, containerization, Kubernetes orchestration, automation tools, GitOps methodologies, and release engineering best practices.You will be responsible for building, maintaining, and optimizing CI/CD pipelines, cloud infrastructure, and automated deployment workflows — working closely with developers, QA, and operations teams to deliver scalable, reliable, and high-quality software releases.Key ResponsibilitiesDesign, implement, and maintain CI/CD pipelines using GitLab and automation toolingManage and optimize infrastructure across AWS and Azure environmentsDeploy, manage, and troubleshoot applications using Docker and KubernetesImplement GitOps workflows utilizing ArgoCDAutomate provisioning and configuration management with Ansible and AWXAdminister and maintain Linux and Windows Server systems in hybrid environmentsCollaborate on release engineering processes: versioning, packaging, testing, and automated deploymentMonitor system health, implement security policies, and ensure high availability for critical servicesDevelop automation, tooling, and scripts using Bash, Python, or PowerShellTroubleshoot production issues across multiple systems and platformsRequirementsRequiredProven experience as a DevOps Engineer or in a similar role with at least three (3) years of experienceExpertise with AWS and Azure cloud infrastructure and servicesStrong background in Docker and KubernetesProficiency with Linux administration and shell scriptingExperience with GitOps principles and ArgoCDConfiguration management experience using Ansible and orchestration with AWXStrong understanding of CI/CD using GitLabKnowledge of release engineering concepts: build processes, artifact repositories, deployment workflowsStrong troubleshooting skills across software, infrastructure, and network layersStrong scripting skills (Bash, Python, PowerShell, or similar)PreferredExperience managing Windows Server environmentsFamiliarity with Infrastructure as Code tools (Terraform, CloudFormation)Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack, etc.)AWS or Azure DevOps-related certificationsSoft SkillsExcellent analytical and problem-solving abilitiesStrong written and verbal communication skillsAbility to work in agile, fast-paced environmentsDetail-oriented with a strong commitment to quality deliveryEducationBachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experienceBenefitsAbout CallMinerDoes the possibility of using artificial intelligence to improve human connection excite you? We agree!CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.CallMiner's core set of values - from maniacal customer focus and radical candor to team mentality and transparency - serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.Benefits + PerksAt CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more.We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.