Collector I

DealershipL0238 Driveway Finance CorporationDFC Collector IThe DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.The DFC Collector I reports to the DFC Collections Supervisor.ResponsibilitiesMake outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable incomeProcess, follow up, and resolve inbound collection and customer service telephone inquiriesReview accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligationsDemonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputesFollow up on required customer insurance coverage and institute corrective action when deficient coverage is discoveredMeet or exceed established call volume and account action requirementsOther duties as assignedSkills And QualificationsBasic knowledge of installment loans, consumer collections, and collections regulations & lawsPrevious collections experience preferredAbility to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shiftStrong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)CompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearingWe Offer Best-in-Class Industry Benefits$21/hour base pay + $1/hour bilingual differential.Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.