Member Support & Onboarding Specialist

Member Support & Onboarding SpecialistHybrid | Full-Time | Temp-to-HireHelp families feel confident, supported, and empowered as they begin using assistive communication technology.What You'll DoGuide families and caregivers through onboarding and early device useProvide practical support for setup, daily routines, and habit-buildingAnswer questions related to basic program or insurance requirementsDocument interactions and outcomes accurately in internal systemsPartner with internal teams when specialized support is neededShare family feedback to help improve the overall experienceMaintain HIPAA and privacy compliance at all timesWhat We're Looking For2+ years of customer service experience in a healthcare or client-focused settingStrong communication, organization, and attention to detailComfortable learning new systems (CRM experience a plus; Salesforce preferred)Empathetic, dependable, and able to work independently and collaborativelyBachelor's degree preferred, not requiredRole DetailsSchedule: Monday–Friday, 8:00–4:30 or 8:30–5:00Location: Hybrid- Roseville, MNPay Range: $58,000–$65,000 annuallyWhy This RoleThis is a mission-driven role where your empathy and guidance help families feel less overwhelmed and more confident—making a real impact every day.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.