Customer Service Superintendent

Are you a hands-on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go-to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process—all while delivering what we call “Service of the Second Mile.”You’ll work closely with our Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top shape for our tenants.Duties & ResponsibilitiesOversee and complete repair and warranty work orders on schedule.Collaborate with Property Managers to provide responsive service and resolve tenant concerns.Coordinate with vendors and trade partners to ensure quality and timely repairs.Perform hands-on repairs that don’t require a licensed professional.Assist in managing the Move-In, Move-Out, and Tenant Turn processes.Conduct property inspections (both occupied and vacant units) to ensure they meet high standards.Participate in Homeowner Orientations for new acquisitions.Track repair cycles, analyze trends, and recommend cost-saving improvements.Keep your knowledge of construction, service, and market trends current.Other duties as assigned.At least 2 years in construction, maintenance, or a related fieldComfortable working alongside managers and leading trade partnersProficient in MS Office and basic database/software useStrong problem-solving and communication skills with a service-first mindsetAble to work under pressure and meet deadlinesAbility to lift, push, and pull items of varying weights, Comfortable with standing, sitting, bending, kneeling, and stooping for extended periodsPhysical DemandsLifting up to 20 pounds occasionally and frequently moving small objectsFrequently sitting for long periods of timeWalking or standing occasionallyThis position works mostly indoors going outdoors may be frequently requiredMust have manual use of hands and vision to use computer constantlyEmployee BenefitsMedical Insurance – PPO and HDHP OptionsHSA – with eligible HDHPDental and Vision Insurance401(k) – includes company match of up to 5%Generous Paid Time Off (PTO)Paid Maternity and Paternity LeaveAdoption Assistance and LeaveTuition AssistanceAnd More!