Clinical Application Specialist (MRI/CT/PACS Admin/Mammo)

Join a Tech Company Making a Difference In HealthcareAt Sectra, we are proud to be a market leader in medical IT and secure communications. Our solutions empower healthcare providers to deliver optimized patient-centered care and protect some of the world’s most sensitive information. Our scalable and innovative enterprise imaging platforms allow healthcare organizations to expand across various specialties, while our secure communication systems provide unparalleled data protection. Together, we enable our customers to fulfill their critical missions and positively impact patient outcomes globally.About The RoleWe are looking for a passionate Application Specialist with a strong background in IT and clinical training to join our Customer Operations department. In this role, you will focus on helping healthcare customers optimize the use of Sectra applications, providing comprehensive training and go-live support. The ideal candidate has extensive experience in clinical imaging (MRI, CT, Cardiology, and Breast Imaging) and a strong ability to engage with customers and mentor peers. You’ll be at the heart of transforming how healthcare professionals interact with technology, enabling them to deliver exceptional patient care.This position serves as a launchpad within Sectra, offering hands-on experience with our products, processes, and customers. Through travel, shadowing, and continuous learning, you’ll gain the foundational knowledge and exposure needed to grow into future roles within our department. It’s a stepping stone for those eager to build a long-term career in healthcare technology, combining technical expertise with customer impact.Key ResponsibilitiesAs an Application Specialist, you will:Conduct workflow analysis and customize application training to meet the unique needs of each customerPlan, schedule, and deliver web-based and on-site training for healthcare professionals, ensuring they have the skills to optimize the use of our solutionsProvide remote diagnostic support for technical, clinical, and end-user challenges using cutting-edge remote access technologiesOrganize and manage go-live support for new customers, ensuring a smooth transitionServe as a clinical expert and support project teams and customer success initiativesDevelop and refine training processes to enhance customer understanding and satisfactionFoster strong relationships with internal teams and customers, ensuring a positive and cohesive company imageContinuously innovate and improve training methodologies and technical support practicesTravel frequently to customer sites (up to 80% travel) as required,What You Need To SucceedBasic Qualifications:Fluency in English, with excellent communication and presentation skillsBachelor’s or Master’s degree in a relevant field 5+ years’ experience as an imaging technologist (CT, MRI, Cardiology, Breast Imaging)Prior experience leading or managing a team in a clinical settingIn-depth knowledge of PACS systems and healthcare interoperability standardsStrong organizational and time management skills with a focus on achieving high-quality resultsAbility to work autonomously and manage multiple projects simultaneouslyA passion for teaching and mentoring, with a proven track record of explaining complex concepts in an easy-to-understand mannerPreferred Qualifications:Experience as a SuperUser or PACS AdministratorKnowledge of Sectra PACS and add-on functionality (e.g., Volume Visualization, Teaching files)Experience with multiple imaging modalities, including Radiology, Cardiology, Orthopedics, Mammography, and PathologyCIIP certification or similar credentialsProven project management experienceWhat We OfferAt Sectra, we blend the agility and excitement of a startup with the stability and global experience of a well-established brand. We foster a culture that values innovation, collaboration, and employee well-being. When you join us, you can look forward to:Competitive salary based on experience and qualifications ($70,000 - $90,000). Performance-based incentives and recognition programs. Generous benefits package, including medical, dental, vision, 401K matching, paid parental leave, and more. Comprehensive training and professional development opportunities. A diverse and inclusive workplace where your contributions will make an impact. A chance to work with cutting-edge technology in an environment focused on making a meaningful difference in healthcare. Why Sectra?By joining Sectra, you’ll be part of a team that delivers real value to society, providing solutions that improve patient care, increase healthcare efficiency, and enhance cybersecurity. Our employees are driven by purpose and united by a passion for delivering excellence.Ready to Apply?If you’re excited to leverage your expertise in a role that directly contributes to better healthcare outcomes, we’d love to hear from you! We recruit on an ongoing basis, and the goal is for the right candidate to start as soon as possible.Sectra is an equal opportunity employer and committed to fostering an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, veteran status, or any other characteristic protected by law.