Travel Customer Service Representative (Remote)
About the Role The Claros Travelis seeking aTravel Customer Service Representative (Remote)to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.This position is ideal for someone who isdetail-oriented, service-driven, and passionate about travel , hospitality, and delivering exceptional customer experiences.Key ResponsibilitiesRespond promptly and professionally to client inquiries viaphone, email, and messaging platformsAssist clients withluxury and leisure travel bookings , including changes, cancellations, and special requestsProvide accurate and timely information regardingdestinations, travel requirements, and agency policiesCoordinate reservation details and confirm itineraries to ensureaccuracy and client satisfactionProactively follow up with clientsbefore and after their tripsto ensure a positive travel experienceAddress client questions or concerns withempathy, professionalism, and a solutions-focused approachMaintain accurate records and updateinternal systems and booking platformsas requiredQualifications & SkillsExcellentverbal and written communication skillsPreviouscustomer service experience(travel, hospitality, or service-related experience preferred)Strongorganizational skills and attention to detailComfortable usingtechnology, booking systems, and digital communication toolsReliable, proactive, and able tomanage multiple client requests efficientlyGenuine interest in travel and helping clients planmemorable experiencesWhat We Offer100% remote work environmentFlexible scheduling optionsOpportunities forprofessional growth within the companyAccess totravel perks and industry-related discountsSupportive team culture withongoing training and developmentApply Today Interested candidates are encouraged toapply todayand join our growing remote travel support team atThe Claros Travel .#J-18808-Ljbffr