Network Engineer L2

Network Engineer L2Location: Plano, TX

Interview Mode: Face-to-Face

We are looking for an experienced L2 Network Engineer to join our Managed Services Provider (MSP) environment. The ideal candidate will have strong hands-on experience in Cisco Routing & Switching, working knowledge of Juniper networking technologies, and basic exposure to VMware VeloCloud SD-WAN.The candidate will be responsible for troubleshooting network incidents, resolving escalations, supporting enterprise network infrastructure, and ensuring SLA compliance across multiple client environments. Key Responsibilities1. Network Operations & Troubleshooting Provide Level 2 network support for enterprise and mid-market clients. Troubleshoot and resolve network incidents from P1 to P4.Perform advanced troubleshooting of routing, switching, VPN, and WAN connectivity. Support 24x7 network operations and incident management.2. Cisco Networking (Primary Skill) Hands-on experience with Cisco routers and switches. Strong understanding of VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, and QoS.Troubleshoot LAN/WAN connectivity and routing issues.3. Juniper Networking (Secondary Skill) Working knowledge of Juniper Junos OS.Exposure to Juniper SRX firewalls and EX/QFX switches. Understanding of OSPF and BGP routing protocols.4. SD-WAN (VeloCloud) Basic experience with VMware VeloCloud SD-WAN.Support Edge provisioning and network monitoring. Troubleshoot SD-WAN overlay and underlay connectivity issues.5. Incident & Change Management Manage incidents through resolution using ServiceNow or similar ITSM tools. Participate in major incident bridge calls. Execute standard network changes and assist with implementations. Follow ITIL v4 processes and procedures.6. Customer & Vendor Management Communicate effectively with customers during network outages. Coordinate with Cisco TAC, Juniper JTAC, and VeloCloud support teams. Provide regular incident updates and resolution status.7. Documentation Maintain network diagrams, SOPs, and operational runbooks. Contribute to problem management and root cause analysis. Identify opportunities for network automation and monitoring improvements. Required Skills3–7 years of experience in Network Operations / Network Engineering. Strong hands-on Cisco Routing & Switching experience. Working knowledge of Juniper technologies. Basic VMware VeloCloud SD-WAN exposure. Strong understanding of TCP/IP, DNS, DHCP, OSPF, BGP, and VPN.Experience with ServiceNow or similar ticketing platforms. Knowledge of ITIL processes and SLA-driven environments.