Accounts Receivable Manager

About Rock ForceRockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations.Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale.Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance.Join us as we head into one of the most exciting eras in the live entertainment industry!Job DescriptionThe Accounts Receivable Manager is responsible for overseeing RockForce's endtoend accounts receivable operations across the organization. This role manages customer setup and credit terms, leads the collections process, oversees cash application, and provides regular reporting on AR aging and payment activity.This is a highly operational role that partners closely with Accounting, Sales, Operations, and Executive Leadership. The position is based in Whites Creek, TN and requires a majority in-office presence to support crossfunctional collaboration and realtime issue resolution.Key Responsibilities And Focus AreasCustomer Setup & Credit ManagementOversee new customer setup, including credit applications, credit limits, and payment termsMaintain accurate customer master data across systemsPeriodically review and update credit terms based on payment history and risk profilePartner with Sales and Operations to balance customer relationships with credit riskCollections & AR ManagementOwn and execute RockForce's collections strategy across all customersProactively manage pastdue accounts and resolve disputes or billing issuesCoordinate escalation of delinquent accounts, including service holds or executive involvement when necessaryMaintain clear documentation of collection activity and customer communicationsCash ApplicationOversee accurate and timely application of customer payments (ACH, wire, check, credit card)Resolve unapplied cash, shortpays, and payment discrepanciesEnsure cash receipts are posted to the correct customer, invoice, and accounting periodReporting & AnalyticsPrepare and distribute regular AR aging reports (current, 30/60/90+ days)Provide insight into payment trends, customer behavior, and collection effectivenessSupport cash flow forecasting through visibility into expected collectionsRespond to adhoc reporting requests from Accounting leadership and executive teamsMonth-End Close & ControlsSupport monthend close activities related to accounts receivableEnsure AR balances are accurate, supported, and reconciledMaintain strong internal controls over receivables, cash application, and customer creditProcess ImprovementIdentify opportunities to improve AR workflows, reporting, and customer communicationPartner with Accounting and Operations to streamline billing and collections processesSupport system enhancements and documentation of AR proceduresQualificationsCore Competencies5+ years of progressive accounts receivable experienceStrong understanding of credit management, AR aging, and collections best practicesExperience managing cash application and customer paymentsProven ability to produce and analyze AR aging and payment activity reportsHigh attention to detail with strong organizational and followthrough skillsAbility to work effectively in a fastpaced, projectdriven environmentPreferred SkillsExperience in live events, production, staffing, payroll services, or projectbased businessesExperience managing AR across multiple customer types or legal entitiesPrior partnership with Sales and Operations teamsWork Environment This role is primarily in-office at RockForce's Whites Creek, TN location.Frequent collaboration with Accounting, Operations, Sales, and leadership teamsOccasional extended hours during monthend close or highvolume periodsLocation: 3 days in-office (Whites Creek, TN)WHY ROCKFORCE We Don't Just Staff Events - We Build Careers. RockForce Is Committed To Attracting, Retaining, And Developing The Best Talent In The Business. Our Crews Benefit FromCompetitive WagesEligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met.Opportunities for professional development and advancementPlay a critical role in improving cash flow and financial visibilityOpportunity to shape and scale AR processes across a national organizationThis commitment makes RockForce an employer of choice in the live event industry.LET'S BUILD SOMETHING TOGETHER!EQUAL EMPLOYMENT OPPORTUNITYRockForce strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, RockForce will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, RockForce also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Human Resources to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. RockForce reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. RockForce may require an employee to perform duties outside his/her normal description.Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.Job Posted by ApplicantPro