Sales Manager

Pylon is a Series B, AI-native B2B company building the next generation of customer support.Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.This is a massive market with incumbents that weren’t built for AI-first workflows.CompanySeries B, $51M raisedBacked by a16z, BCV, General Catalyst, Y Combinator90+ employeesOffices in San Francisco and New York CityThe RoleManage and coach a team of 6-10 Account ExecutivesHelp build, document, and scale our sales playbooks (commercial and upmarket)Drive consistent execution across inbound and outbound motionsPartner closely with leadership to refine segmentation, quotas, and processLead deal reviews, pipeline inspection, forecasting, and performance managementRecruit AEsWhy nowWe’ve built a strong AE bench and proven PMF. The next phase is scaling managers and process — this role helps turn what works today into a repeatable, high-performing sales org.Requirements2+ years managing SaaS AEsExperience scaling a team beyond the “early reps” phaseStrong coaching instincts and operational rigorComfortable operating in ambiguity and building process from scratchBased in SF or NYC and willing to work in-personNice to HavesExperience managing teams selling $10k–$100k+ ARR dealsExperience in competitive, incumbent-heavy marketsFamiliarity with AI-driven or technical productsSales StackSalesforceScratchpadSalesbricksBenefits🏥 Fully covered medical, dental, and vision insurance for employees🏦 401(k) retirement plan🚆 Commuter benefits🌱 Parental leave🏝️ 14 company holidays + unlimited PTO🗺️ Annual offsite🍽 Lunch, dinner, and snacks at the office🏋️ Fitness stipendCompensation Range: $250K - $300K