Customer Service Technician (Middleville)
Customer Service Technical Support Technician (HVAC / Plumbing)Call Center Role | Monday–Friday | Day Shift |Salary: $55,000 + OvertimeLocation: Middleville, MichiganMust have the legal right to work within the USA. Client will not sponsor.Our client is seeking to add a Customer Service Technical Support Technician to support professional contractors and HVAC specialists with technical troubleshooting, installation guidance, and service solutions for water heating products. This role is based in a professional call center environment and does not involve homeowner calls.Primary FunctionThe Services Technician provides customer service and technical support on water heating products to service technicians and contractors in a fast-paced contact center environment. The role is focused on ensuring customer satisfaction by providing troubleshooting guidance and installation support.ResponsibilitiesProvide technical troubleshooting and installation support for water heating productsHandle approximately 20 inbound calls per day from HVAC specialists, contractors, distributors, and field sales teamsReview service cases and determine site-related or component-related issuesSupport and assist with customer claims and ensure the appropriate service solution is deliveredDefuse and resolve challenging technical issues in a professional mannerCollaborate with internal teams while also working independentlySchedule & TrainingSchedule: Monday–Friday, 9:00 AM – 6:00 PM (with some flexibility)Training: Comprehensive 3–4-week training program, with faster ramp-up for candidates with HVAC experienceJob Requirements3–5 years of customer service experienceSpeak/Read/Write in English fluentlyComfortable working in a fast-paced contact center environmentHVAC / plumbing installation or service experience preferred but not requiredFamiliarity with HVAC or plumbing terminology and field practices preferredStrong verbal and written communication skillsExperience handling escalations and complex issue resolutionAbility to work collaboratively and independentlyHigh school diploma or equivalent required; Associate's degree or technical certification in HVAC or Plumbing is a plusCompensation & BenefitsSalary: $55,000 annually +overtime opportunitiesStrong health insurance planPaid Time Off (PTO)Exceptional retirement plan with company contributions historically equal to approximately 25% of annual salaryNo employee contributions required for the retirement planLong-term financial security and stabilityWhy This Role?No nights, weekends, or on-call shiftsWork exclusively with professional contractors and technicians, not homeownersStable organization with a strong reputation and long-term employee investmentField experience is valued and respectedExcellent work-life balance with outstanding benefitsIf this sounds like you, please apply today.