Case Manager

Case Manager (Health Homes Program)Point Healthcare Services LLCWashington State (Field-Based)$27–$30 per hourJob TypeFull-timeLocationWashington StateField-based role with travel in the communityIn-person visits only (no telehealth)Full Job DescriptionMake a Real Impact in Your CommunityPoint Healthcare Services LLC is seeking compassionate, driven individuals to join our team as Case Managers.As a Case Manager, you will work directly with clients in their homes and communities—building strong relationships and helping them connect to care, overcome real-world barriers, and build more stable, supported lives.You will support individuals navigating chronic health conditions, behavioral health challenges, and social barriers such as housing and access to services. Your role is to provide consistent support, coordinate care, and help clients navigate systems that can be difficult to manage on their own.This is a non-clinical, field-based role focused on coordination, advocacy, and relationship-building.About UsPoint Healthcare Services LLC is a community-based provider of care coordination services in Washington State.We are a Care Coordination Organization (CCO) working in partnership with:Washington State Department of Social and Health Services (DSHS)Health Care Authority (HCA)Medicaid and Medicare programsWe support members in the Washington Health Home Program.What You’ll DoClient EngagementBuild trust-based relationships with clientsConduct home, community, hospital, and facility visitsPerform outreach calls and schedule visitsSupport clients during care transitionsCare PlanningDevelop and update Health Action Plans (HAPs)Complete required assessments and progress notesConduct Health Risk Assessments (HRA) as requiredUse assessments such as PHQ-9, GAD-7, PAM, BMI, and Katz ADLCare CoordinationCoordinate services across medical, behavioral health, and social service providersConnect clients to housing, transportation, and community resourcesHelp clients navigate benefits, insurance, and service systemsCollaborationWork with providers, case managers, and community partnersServe as the communication link between clients and care teamsDocumentationMaintain accurate and timely documentationTrack client progress and outcomesMeet internal productivity expectationsWhat a Typical Day Looks LikeConduct 2–4 in-person client visitsCoordinate with providers and community partnersAssist clients with immediate needs (appointments, resources, barriers)Document all interactions and update care plansPlan upcoming visitsMinimum Qualifications (Required)✔ Bachelor’s degree in:Social WorkPsychologyHuman ServicesBehavioral SciencesOr a closely related fieldOR✔ Certified Medical Assistant (CMA or RMA)Associate’s degree requiredPreferred ExperienceCase management or care coordinationHousing or social servicesBehavioral health or substance use supportExperience working with Medicaid or Medicare populationsBilingual (Spanish, Somali, Vietnamese, Amharic, etc.)RequirementsWashington State residencyValid driver’s license and reliable vehicleAbility to travel for field visitsComfortable using EMR systems and technologyBenefitsPaid time off (holidays, vacation, sick leave)Ongoing training and mentorshipCareer growth opportunitiesSupportive team environmentWhy Join Point Healthcare Services?Meaningful, community-based workIndependence with strong team supportOpportunity to build long-term client relationshipsWork that directly impacts underserved populationsScheduleMonday to FridayDay shiftWork SettingIn-person (field-based)How to ApplyEmail your resume to:info@pointhealthservices.orgSubject Line:Case Manager Application – [Your Name] – [County]Equal Opportunity StatementPoint Healthcare Services is an Equal Opportunity Employer committed to diversity, equity, and inclusion in serving our communities.