Customer Experience Associate (Ruba Troop Store)

Job Description** $1,000 Hiring Bonus, Contact HR for details **As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our RUBA Troop Store. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community.We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan for qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.So, what can you expect as a Customer Experience Associate at the Exchange?Greet every customer with eye contact and smile in your authentic way.Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them.Complete transactions accurately and efficiently while engaging customers in appropriate conversation.Help customers by following the proper procedure for bagging merchandise and moving large or heavy items.We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!Job Qualifications:Able to learn and adapt to current technology needs.Able to think quickly on the spot to answer customer questions.Must be able to work evening shifts and weekendsMust be 18 years of ageAble to multi-task for various assignmentsWe offer the following benefits for this position:Paid Vacation & Sick LeaveMedical & Dental insuranceBasic Associate Life, Personal Accident & Long-Term Care InsuranceFlexible Spending Accounts401KHoliday Premium Pay (Double Pay)Mass Transportation ReimbursementAssociate Transfer Program (ATP)Paid Parental LeavePaid Military LeavePersonal Accident InsuranceFMLA & Administrative LeaveEmployee Assistance Program (EAP)*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.Additional Qualifications/RequirementsAdditional Qualifications/Requirements:Willing to cross-train and work in other areas of the store, as needed.Must possess a welcoming and helpful attitude toward customers and other team members.Cash handling experience preferred.Excellent communication skillsBasic computer skillsRetail experience preferred.Must be 18 years of age or olderMust have open availability to work weekends and evening shiftsExample Schedule:* This is an Intermittent position with hours that can range 0-34 weekly based on operational needs. Qualified applicants must be available for the shifts listed below. Schedule may change for operational purposes.SATSUNMONTUEWEDTHUFRIOFFOFF0945-1515OFF0945-1515OFF0945-15151400-2230OFFOFF1400-2230 1400-22301400-22301400-2230Job QualificationsCompletion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.Our FocusWe are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.Who We Are