Director of Employee Benefits Operations

Are you a dynamic, results-oriented professional seeking a challenging and rewarding career? If so, this role may be the perfect fit for you!At HUB, we value education, innovation, and continuous learning, and we’re excited to support you on your career journey.As a Director of Employee Benefits Operations, you will have accountability and responsibility to manage and support the Team Leaders and Team Members. The Director will assist in establishing and optimizing resources, tools, and processes within client servicing for the Employee Benefits Department. The Director will work with the department leaders across the region, including IT, sales, customer service/account management, finance and HR. This role will oversee the day-to-day operations and management of the Employee Benefits service teams.This position will be responsible for managing and maintaining a highly driven team of professionals with a shared focus on HUB Corporate and GPL Employee Benefits strategies, goals and directives.Your job responsibilities as a Director of Employee Benefits Operations:Direct the services of the department within the accepted principles and practices of the HUB Broker and GPL Regional standards. Work with or escalate any issues encountered.Manage all aspects of strategic, operational and administrative excellence including budget preparation, resource allocation, growth & mentorship, compliance, performance evaluations, workflow efficiencies, and identifying opportunities for efficiency and savings within department.Develop operational tools, processes, and procedures that allow the business to continue to scale with new acquisitions.Drive operational efficiencies and improvements that promote a culture of continuous improvement across the division.Overall management of assigned area; support Team Leaders in ensuring all HUB and GPL standards are being met.Measure, track and monitor team performance in accordance with strategic and daily productivity. Provide feedback and recommendations based on key measurements.Provide guidance, communication, accountability, surrounding GPL initiatives, systems, and acquisition integration.Manage overall annual performance evaluation process – guide, coach and mentor Team Leaders as required.Provide guidance as it relates to career pathing, CE needs, training of Team Members within the team.Work with Practice Leader, CSO and COO to maintain synergy with HUB Corporate goals, carrier requirements, and the needs of GPL Clients.Approval of expenses, budgets, merit increases related to the Employee Benefits Team.Ensure accountability to adherence the three C Carriers and any related programs.QualificationsBachelor’s degree from an accredited college or university preferred5 years of experience in benefits brokerage, insurance or employee benefits customer service, account administration, or a related field preferred5 years previous management or organizational leadership experience preferredAn equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualificationsState life and health insurance license, or ability to obtain, requiredProfessional designation through CEBS or HIA preferredStrong background in operations within a service-based environmentExperience with developing budgets and writing business plansProven track record of driving accelerated growth of operationsExperience building high performing teams, including the ability to recognize and cultivate rising talentStrong written and verbal communicationAdept at transitioning seamlessly from a strategic level vision to day-to-day tactical operationsWorking knowledge of data analysis and performance/operational metricsTeam player with a great attitude, self-motivation and the ability to work in a fast-paced environmentStrong communication, interpersonal, multi-tasking, and organizational skills.Must be thorough, detail-oriented and is responsible for working with confidential informationAbility to accommodate immediate requests, perform under short deadlines and coordinate multiple jobsWhat makes us different than all the rest?Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.Our Core ValuesEntrepreneurship: We encourage innovation and educated risk-taking.Integrity: We do the right thing every time.Teamwork: We work together to maximize results.Accountability: We measure and take responsibility for outcomes.Service: We serve customers, communities and colleagues.We Are The Perfect Fit If YouAre seeking a progressive work environment at a rapidly growing organizationHave an entrepreneurial spirit and are challenged by the opportunity to grow the businessAre focused on learning and development to enhance your industry knowledge and expertiseAre a self-starter willing to invest time and energy to learn the technical aspects of our businessBelieve in integrity and building success by developing relationships with othersLeadership ExpectationsBuild effective teams by fostering collaboration, mentorship, and a positive culture.Be transparent, making honest and open communication a priority.Make decisive, informed decisions and take responsibility for outcomes.Hold yourself and others accountable for achieving goals and delivering results.Delegate effectively to empower team members and maximize efficiency.Motivate, recognize, and appreciate team members to create a high-performing environment.Why Choose HUB?At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.When you join the team at HUB International, you become part of a global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 600+ offices across North America, Canada and Puerto Rico.What We Offer YouA rewarding career helping local businesses in the communityRewards for top performersMedical/dental/vision/life insurancePaid Parental LeaveHealth Savings Account401k matching programVoluntary insurance optionsLife and disability PlansA work/life balance because that’s important for all of usOpportunity to learn from the expertise of your coworkersGrowth- HUB is growing, and so can your careerAbility to be part of a motivated, winning teamDepartment Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: NegligibleRequired Education: Bachelor's degree (4-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.E-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.