Vice President, Global Service Excellence & Transformation

Vice President, Service Excellence & TransformationLocation: Remote – Global (US or Europe Preferred)We are looking for a strategic leader to shape the future of our services model, elevate operational performance, and lead a multiyear transformation toward a modern, SaaS-enabled service ecosystem.What You'll Do:Service Excellence & Performance Leadership:Leverage business intelligence, analytics, and performance insights to elevate service quality, customer experience, and operational consistency across all regions.Establish and scale service excellence frameworks, KPIs, and continuous improvement methodologies grounded in lean principles.Drive a culture of accountability, transparency, and data-driven decision-making across the global services organization.Improve service margin by improving the utilization and billability metrics of services resources across different teams in professional services, support, managed services and cloud.Improve services margin, including cloud recurring margin, through cost optimization, process standardization, process automation (AI enablement), and selective offshoring and outsourcing.Create and scale up new value-added revenue streams by monetizing existing service capabilities and developing new service capabilities in partnership with Product Management, Regions Customer teams, Marketing and R&D.Enterprise Transformation & SaaS Evolution:Lead the end-to-end transformation of our services model from traditional delivery to a scalable, SaaS-aligned operating model.Redesign processes, capabilities, and service offerings to support & grow recurring revenue, digital enablement, and modern customer lifecycle management.Partner with Product, Technology, and Operations to ensure service readiness, adoption, and seamless integration with SaaS platforms.Cross-Functional Leadership & Collaboration:Work across central services, regional install teams, and service delivery teams to harmonize processes, eliminate friction, and improve operational efficiency.Build strong partnerships with Finance, HR, Product, and Commercial teams to ensure alignment on strategy, execution, and customer outcomes.Serve as a visible, influential leader who connects strategy to execution and accelerates organizational alignment.Change Management & Organizational Evolution:Co-lead major transformation and change initiatives with the COO, ensuring clear communication, stakeholder engagement, and adoption across the enterprise.Develop and execute change-management strategies that support new ways of working, capability building, and cultural evolution.Champion a growth mindset and continuous improvement culture across all levels of the organization.Who You Are:15+ years of leadership experience in global services, within software/SaaS, healthcare, or other highly regulated, complex industries.Demonstrated success leading large-scale service transformations, including SaaS transitions, operating model redesign, or enterprise modernization.Deep experience using business intelligence, analytics, and performance-management systems to drive operational excellence.Strong background in lean, continuous improvement, and scalable service delivery models.Proven ability to lead through influence, build cross-functional alignment, and translate strategy into measurable results.Exceptional communication, executive presence, and the ability to inspire teams through change.What Makes This Role Exciting:You will architect the future of our service organization during a pivotal moment of growth.Shape how we deliver value to customers in a SaaS-driven world.Work directly with the President, COO, CFO, and executive team to drive enterprise-wide impact.Lead a transformation that touches every corner of the business: operations, technology, customer experience, and culture.Have the opportunity to build a modern, scalable, high-performing service organization that becomes a competitive advantage.What we offer now and in the future:Dynamic global organization with a history of innovation and a strong product portfolio.Challenging environment combined with a supportive management structure.Career development and growth.Competitive salary and benefit package.Friendly work environment surrounded by dedicated and professional colleagues.Diversity and Inclusion:At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.J-18808-Ljbffr