Production Support Engineer (Java / Middleware / ServiceNow)

Job Title Production Support Engineer (Java / Middleware / ServiceNow) About The C.A.S.E. Engineering Group At The C.A.S.E. Engineering Group, we specialize in cybersecurity advisory services, modernizing IT architectures, developing IT strategic plans, and engineering innovative systems and software. C.A.S.E. stands for C*ybersecurity, Architecture, Strategy, and E*ngineering. We take a balanced, tailored approach to solving unique organizational challenges while leveraging industry best practices for long-term success. This position supports a mission-critical federal environment operating middleware, enterprise service bus (ESB) layers, and core Java applications. Position Overview Job Type: Full-Time Location: Remote (U.S.) with occasional on-site meetings in the Washington, DC area Target Salary Range: $105,000 – $125,000 / year + On-Call Differential (Note: Final offer is subject to candidate experience and expectations) On-Call Requirement: Participation in a structured 24x7 on-call rotation (nights, weekends, peak periods). Position Contingency: Contingent upon contract award (Anticipated award: September 2026; Estimated start date: November 17, 2026) As a Production Support Engineer, you will provide 24x7 application-level support for middleware, ESB, and Java business applications, meeting strict priority-based SLAs. Key Responsibilities 24x7 Operations: Troubleshoot and resolve application incidents across Java services, webMethods components, and middleware integrations. SLA Execution: Adhere to strict response windows, including a 4-hour restoration target for Priority 1 incidents. ServiceNow & Monitoring: Manage tickets in ServiceNow and perform log/dashboard analysis using AppDynamics and ELK. Maintenance & Patching: Support release implementation, perform post-deployment checks, and implement vulnerability remediation fixes. RCA & Runbooks: Provide root cause analysis inputs and update operational runbooks. Qualifications & Requirements Experience: At least 5 years of application production support / O&M experience in 24x7 environments. At least 2 years supporting Java-based and/or middleware (ESB) production applications. Technical Expertise: ServiceNow incident/request management. Java application troubleshooting and ESB concepts (webMethods exposure is a plus). AppDynamics, ELK stack, and log review techniques. OpenShift or Kubernetes operational concepts. Clearance & Security: Must possess U.S. work authorization. Must be able to obtain and maintain a federal Moderate Risk Public Trust (MBI level) background investigation. Our Hiring Process Submit Application: Apply directly on Indeed with your updated resume. Salary, On-Call, & Contingency Confirmation: State your expected salary range, confirm acceptance of 24x7 on-call rotation duties, and confirm availability for Fall 2026. Alex AI Assessment: Complete an automated AI assessment interview through Alex AI. (Candidates achieving a score of 80/100 or higher will advance to recruiter review). Recruiter Screening Call: Connect with our recruiting team to discuss your hands-on technical experience, federal background/suitability, and contract alignment. Final Technical Review & Selection: Final candidate slate submission and formal placement consideration. Pay: $105,000.00 - $125,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What are your salary expectations? Location: Washington, DC (Required) Work Location: Remote