Customer Success Manager
This range is provided by Wealth Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$65,000.00/yr - $80,000.00/yrDirect message the job poster from Wealth SocietyWe're hiring a full-time, in-house Customer Success Manager to support and engage the high-level members of The Wealth Society — a top-ranked, invite-only wealth-building community hosted on Skool.Your mission is to ensure every member enjoys a seamless, high-value experience while helping drive onboarding, engagement, retention, and renewals at scale. You'll manage day-to-day member workflows across SkoolGo High Level (GHL), and our internal trackers, while collaborating closely with leadership (including the COO) to execute our client retention strategy and optimize the member journey.This is a fast-paced, impact-driven role ideal for someone who is highly organized, tech-savvy, and passionate about helping people succeed inside a high-performance community.CompensationUp to $15,000 in performance-based bonuses, tied to member retention, engagement, and operational executionComprehensive medical, dental, and vision insuranceComplimentary membership to The Wealth Society (valued at $6,500/year)Exclusive back-end access to The Wealth Society leadership teamPaid time off and major holidaysDirect exposure to elite investing conversations, strategies, and systemsRoom for long-term growth inside a fast-scaling businessResponsibilitiesSkool (Community Platform)Approve and onboard new members dailyWelcome members and ensure they understand how to access tools, content, and community featuresModerate posts and comments to maintain a high-quality, scam-free environmentMonitor engagement and flag churn risks or disengaged usersRespond to community DMs and questions in a helpful, professional toneKeep the Resources tab updated with tools, links, and event infoPost important updates or announcements on behalf of the teamSupport member retention by proactively engaging and offering check-ins or nudgesGo High Level (CRM & Email Automation)Maintain and update member records inside GHLTrack plan type, join date, renewal date, tags, and engagement levelsTag and segment members by pricing tier, VIP status, and renewal stageSet up and manage automated email workflows (onboarding, renewals, upgrades)Ensure correct sequencing and timing for lifecycle communicationsSupport CRM hygiene and help improve internal tagging systemsCollaborate with the COO to manage key metrics and support retention workflowsMember Retention & Lifecycle SupportAssist with loyalty rewards and renewal bonus fulfillmentCoordinate personalized touches for milestone moments and high-value membersPrepare weekly reports on member retention, churn risk, and engagement trendsProvide feedback and ideas to continuously improve the member journeyManage swag fulfillment for new members and VIP upgradesMaintain an organized swag tracker (items, shipping dates, fulfillment status)Coordinate premium packaging to ensure a polished, on-brand experienceOversee inventory, vendor coordination, and reordering as neededQualifications & Education3–5 years of experience in customer success, community management, or online membership/coaching programsComfortable using platforms like Skool, Go High Level (GHL), Google Sheets, or similar tools — we'll train you on the specifics if neededFamiliarity with email workflows and lifecycle communication strategy is a plusExcellent written and verbal communication skills with a friendly, professional toneHighly organized, proactive, and adaptable in a fast-paced environmentBased locally or willing to relocate (this is a full-time, in-house role)Bonus: Experience in finance, investing, or coaching communities is a strong plusWhy Join Us?Be part of a top 1% investing community helping people achieve real financial freedomWork directly with a high-performing, mission-driven leadership teamPlay a core role in shaping the member experience and scaling the retention engineEnjoy long-term growth opportunities in a dynamic, fast-growing companyApply now and help us build something legendary.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeReferrals increase your chances of interviewing at Wealth Society by 2xGet notified about new Customer Success Manager jobs in Scottsdale, AZPhoenix, AZ $118,000.00-$201,600.00 3 days agoPhoenix, AZ $80,000.00-$110,000.00 2 days agoCustomer Success Manager (Healthcare IT- HCIT)Scottsdale, AZ $60,000.00-$65,000.00 2 weeks agoPhoenix, AZ $60,000.00-$90,000.00 2 weeks agoGilbert, AZ $70,000.00-$80,000.00 1 week agoSr. Customer Success Manager, HealthcareAssociate Customer Success Manager (CO, UT, AZ, NM)Phoenix, AZ $75,000.00-$85,000.00 2 weeks agoCustomer Success Manager, Differentiated Support, Amazon ShippingSr. Customer Success Manager, Strategic Account ServicesTempe, AZ $72,000.00-$154,000.00 1 week agoSr. Customer Success Manager, Strategic Account ServicesSr. Customer Success Manager, Strategic Account ServicesSr Customer Success Manager, Strategic Account ServicesTempe, AZ $72,000.00-$154,000.00 2 weeks agoSenior Customer Success Manager, Strategic Account ServicesTempe, AZ $72,000.00-$154,000.00 6 days agoSr Customer Success Manager, Strategic Account ServicesTempe, AZ $72,000.00-$154,000.00 2 weeks agoSr Customer Success Mgr, Strategic Account ServicesTempe, AZ $72,000.00-$154,000.00 4 days agoCustomer Success Manager (CSM) - 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