Operations Manager

Overview The Operations Manager reports directly to the General Manager in fulfilling daily operations including route supervision, staff and operator supervision, effective communication with internal and external customers, coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location. Based in Modesto, CA, supporting the StanRTA. Compensation Minimum $83,000 – maximum $95,000 (Fixed Route Ops Mgr.) Benefits Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities Supervises daily activities of all operators and coordinates the activities of supervisors, dispatch, and utility worker personnel. Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors. Work effectively with labor union; may include labor grievances and negotiations. Analyze operational data to identify trends and areas for improvement to optimize routes and enhance the customer experience. Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling. Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks. Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel. Coordinates with the safety and training department to meet all safety goals and directives. Develop operations department budget. May operate a vehicle in revenue service, if necessary. Other duties as required. Qualifications High school diploma or equivalent, such as GED, required. 3 or more years of relevant transit supervisory experience required. Strong leadership and communication skills to manage diverse teams and ensure effective service delivery. Thorough knowledge of transit system regulations and operations. Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs. Good written and oral communication skills. Ability to organize and perform work efficiently; strong attention to details. Ability to work effectively with labor; may include labor grievances and negotiations. Subject to a DOT drug testing and physical test if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. Drug-Free Workplace Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen. Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California Applicants California applicants: Please click here for CA Employee Privacy Policy. #J-18808-Ljbffr