Lab Computing analyst

This role will require full-time on-site presence at our client site in Cambridge, MA.** **This role is NOT eligible for relocation assistance** The Zifo Lab Computing Analyst provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Required Skills:Excellent customer service skills complemented by an ability to listen to and interpret client requestsAbility to troubleshoot complex instrument and technology issuesStrong oral and written communication skillsAbility to identify, track and complete tasks for multiple projectsKnowledge of laboratory safety practices as defined by the company and/or customer's site safety code Responsibilities: As a Lab Computing Analyst, beneficiary would perform following key responsibilities:Requirements Management and onsite Validation/Compliance supportIT ConsultingCustomer LiaisonOnsite Lab IT Support Requirements ManagementUnderstand problem statement/challengesDefine scopeGather requirements.Assist with Validation/Compliance activities (IOPQ) as required.Analyze current state business processes and requirements.Assist in building plans for process improvement IT ConsultingAnalyze gaps/opportunities for improvement based on industry Best PracticeEvaluate Industry trends to identify areas for optimizationEvaluate vendor solutions and facilitate demos of prototypes as Proofs of ConceptRecommend process improvements that fit business needs