Front Office Manager

Embassy Suites Baton Rouge is a 223 room full-service upper upscale hotel with 8,000 sq ft of meeting space and is currently undergoing a comprehensive renovation. When complete, the hotel will be the largest and most premium Hilton product in Baton Rouge.We're looking for an experienced high energy Front Office Manager who is "plug and play" and that will have an immediate impact on our front desk quality and service levels.Are you...An experienced Front Office Manager that knows how to develop front desk guidelines and SOPs and train and mentor front desk agents to create and retain rockstars?Capable of overseeing the transactions processed by the front desk to ensure method of payment, rate codes, and policies are adhered to prior to reservations running through night audit?A guest service evangelist who, working with the front desk team, can drive guest survey scores by delivering great guest experiences before, during, and after the stay?Knowledgeable about brand standards and able to hit all the required targets for loyalty enrollments and online guest communication?A team player that has the substance to be an active member of the hotel's Executive Committee?Someone that's genuine and authentic in their interactions with guests and team members who can positively contribute to the hotel's culture?Looking for a long-term position to build and advance your career?If you answered yes to those questions you're a great fit and we look forward to speaking to you.If you...Don't have experience managing a full-service hotel front desk with multiple team members reporting to you.Have a resume that shows you change jobs yearly.Can't work well in a busy high pressure environment or have any time availability limitations.Aren't capable of authoring policy, procedure, and SOP documents that are comprehensive and well written without the use of AI.Don't fully understand the front desk lifecycle and the importance of your impact on pre-arrival, check-in, check out, accounting, and post-stay follow up.Don't understand the criticality of working well in a team environment with both accounting and sales.Any of those things are disqualifying so you won't be considered. No Hail Mary's please.