Venue Sales Manager

JOB TITLE: Venue Sales Manager ABOUT ARBOR CREST WINE CELLARS: Perched on a cliff 450 feet above the Spokane River, Arbor Crest's iconic landmark, the Cliff House Estate, is located in Spokane Valley and is open daily year-round. The Estate is nearly 100 years old and the surrounding gardens and grounds feature breathtaking views sweeping from downtown Spokane all the way east to Liberty Lake. The Estate hosts a summer concert series, annual public events and a variety of private events, from weddings to client appreciation parties. Arbor Crest Wine Cellars has been a local, family-owned business for over 38 years with a positive company culture. Our award-winning wines, captivating venue and excellent customer service combine to create an unforgettable experience! JOB DESCRIPTION: Arbor Crest Wine Cellars is seeking a Venue Sales Manager for our private, public, and special events programs. We are looking for an individual who is bright, friendly, and can think quickly on their feet! To succeed in this role, strong sales, organizational, customer service, and management skills are required. As the Venue Sales Manager you will be responsible for all private, public, and special event sales and program management. Prior event or hospitality experience is highly preferred for this position. RESPONSIBILITIES include but are not limited to: Overall Event Program Management Full life cycle of program sales and management. Including: preparing proposals, leading tours, closing sales, event planning, coordinating with vendors and catering on event logistics, day-of event coordination and event implementation, and post event follow-up. Responding to all email and phone inquiries in a timely manner. Managing appointment bookings and event calendar. Balancing and coordinating all event contracts and payments. Implementing organizational procedures and systems for pre and post events, for a seamless client experience. Fostering strong relationships through networking with local businesses to drive repeat and new event business each season. Developing and monitoring the program budget to meet the goals and needs of the program and company. Including: managing revenue and expenses, as well as analyzing cost effectiveness. Overseeing and maintaining marketing pieces, including printed event packet/materials, web exposure, and social media presence. Establishing and implementing protocol and expectations for vendors. Event Planning and Logistics Event planning with clients. Including: timeline preparation, discussing event setup and details, wine and beer selections, and ceremony coordination. Managing day-of event and post event procedures. Including: creating event orders and tasks for each staffing group. Directing the overall operation and service delivery of the private event program. Including: responsibility for all event logistics prior to, during, and after an event. Ensuring the Arbor Crest grounds and facilities are in pristine condition and addressing immediate needs and operational improvements. Employee Management Managing event staff. Including: interviewing, training, scheduling and day-of event management. Establishing and implementing protocol and expectations for private event employees. Maintaining a healthy work environment. When necessary, resolving interpersonal conflicts between employees. Day-of Event Management and Coordination Assisting with event setups and breakdowns. Providing Tasting Room and bar assistance when needed. Managing event timelines. Directing wedding rehearsals. Coordinate wedding ceremonies and reception entrances. Event point of contact for guests, vendors, and staffing groups. Managing client's beverage budgets. Ensuring a consistent and professional client and guest experience. Being aware and proactive of any inclement weather situations. Additional Responsibilities Assist with planning and execution of Arbor Crest's quarterly wine club release parties. Support the events of Arbor Crest's family and friends. Assist with planning and coordinating private tours for small and large groups. Qualifications: Demonstrated sales success, preferably in venue sales and/or hospitality Able to multitask and handle multiple priorities with poise, professionalism and a positive demeanor. Proactive, forward thinking, self-starter who can work well both independently and as part of a team. Possesses excellent customer service and interpersonal skills. Has an unwavering commitment to quality. Able to make decisions with a strong sense of judgment. Has strong organizational skills and attention to detail are a must. Excellent written and verbal communication and analytical skills. Strong leadership skills. Outgoing personality with a passion for events and creating memorable experiences. Requirements: Ability to lift 30 lbs or more lbs. Ability to stand for extended periods of time. All applicants must be 21 years of age. Washington State Liquor Control Board Class 12 MAST Permit (must be obtained within 60 days of hiring) Washington State Food Workers card (must be obtained within 30 days of hiring) The Event Planner is a full time year-round position. During event season (May-October) a typical schedule is Tuesday-Saturday, with some night shifts and extended hours. During the non-event season the typical schedule is Monday-Friday, with some Saturdays as needed. Job Type: Full-time Pay: From $25.00 per hour Benefits: Employee discount Health insurance Paid time off Schedule: 8 hour shift Evenings as needed Weekends as needed Education: High school or equivalent (Preferred) Experience: Events management: 1 year (Preferred) Sales: 1 year (Preferred) Work Location: In person