Director of Outlets

Scope of Position:The Director of Outlets is responsible to administer the successful planning, organization, and coordination of all food and beverage activities in their designated outlets, while providing exceptional service. Adherence to established policies, standards and procedures is required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations, while meeting/exceeding financial goals.The Director of Outlets will lead a management and service team to the common goal of providing exemplary products and services for the guest, adhering to the brand concept and exceeding the standards of the owner and the brand. In short, the Director of Outlets will lead The Americano team to be the penultimate example of greatness in products and services on the property.The Director of Outlets coordinates with the Brand Team, the Director of Food and Beverage and Hotel Management to achieve improved operations, overcome deficiencies, and institute necessary changes to maintain superior products and services.Requirements:Four (4) years' free-standing restaurant management experienceStrong food, wine and liquor knowledgeExcellent customer service skillsClear concise written and verbal communication skills in English; second language is an assetFine dining experience preferredLuxury Hotel experience preferredHigh-volume experience preferredExperience opening a new venue is preferredA college degree is preferredComplete knowledge of Micros system or similar P.O.S systemAbility to calculate/analyze dataBasic business math and accounting skillsAttention to detail and strong sense of urgencyMust be proficient in Microsoft Word and Excel, including the ability to create and edit revenue projection models, schedules, and other complex spreadsheets, and to create and edit professional-looking documents in Word, such as menus, signage, and procedural instructionsResponsibility for all opening/closing procedures of shift, including Logbook, pre-meal shift, guest comment card process, and menu engineeringMaintain fast, accurate service, positive guest relations, and ensure products are consistent with company and brand quality standardsResponsibility for maintaining the highest standards of service and ambianceSupervision of tabletop presentation for meal serviceSupervise and direct serviceHandle guest complaints in the most diplomatic mannerEnsure food quality and 100% customer satisfactionComplete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)Maintaining inventory of equipment, linen and other suppliesProfit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actionsMonitor and control Micros system in appliance to guest checks and hotel reportMonitor speed of service and exercise quality control for both food and beverageSchedule dining room personnel with forecasted business ensuring that staffing is adequate yet within budgetary goalsContinuous development of industry knowledge and application of developments and trends to stay current while maintaining the highest standardsMaintain safety by adhering to stated safety policies and handling guest and employee accidentsEnsure compliance with the Occupational Safety & Health Act, local health and safety codes, and brand standards, and company safety and security policyRelate any outlet maintenance needs to the Engineering Department via work order programKeep storerooms in a state of readiness, cleanliness and tidinessPromote and maintain good employee relations between among FOH and BOH staffLead efforts in recruiting, interviewing, and hiring team members; conducting performance appraisals, taking disciplinary action, motivating and training all staffEnsure brand and company standards on equipment, facility, and grounds are maintained by using a preventative maintenance programEnsure complete and timely execution of brand, corporate, and local marketing plans100% responsible for PayrollResponsible for receiving, processing and investigating complaints made per the existing harassment policyResponsible for developing and implementing food and beverage promotionsResponsible for all social media interactionResponsible for finalization of hiring on all levelsResponsible for maintaining brand standardsComplete responsibility for compliance of the Codes of ConductOther duties as required by Leadership teams for the successful operation of the restaurantAdditional:Skills and ability to: Ability to communicate in the English language (Second language is a plus); must be a team player. Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery, ability to work flexible schedules including holidays and weekends; able to perform multiple tasks.Physical Requirements: On a continuous basis, sit at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis; occasionally lift and carry items weighing up to 50 pounds.Competencies:The individual will be evaluated on revenue and sales goals and adherence to the above standards, as well as the following Competencies.Creating the Dining Experience:Impeccable Guest RelationsCourtesy in an authentic mannerContributing knowledge and making appropriate suggestions to enhance the guest experienceProfessionalism and employee presenceOffering Excellent Products and Services:Excellent understanding of booking and seatingProduct KnowledgePairings and other Add-OnsUnderstanding of Service Components NeededExcellent understanding of FOH & BOH procedures, processes and needsBusiness Components:Excellent cash handlingMaintaining exemplary standards for health, sanitation, and safetyKnowledge of inventory and cost-control proceduresUnderstanding of escalation and reporting proceduresLeading/Managing a Team to Success:Identifying, interviewing and hiring the best employees in accordance with company values and fair employment practices, evaluating experience, knowledge, skills and work traitsDeveloping employees through engagement and involvementProviding helpful, specific and ongoing feedback to employeesStepping in to smooth the guest experienceCreating and Maintaining the Brand Vision:Working with all members of the brand team to execute the brand and company goalsBalancing leadership at the outlet with brand membershipKnowledge of and adherence to brand policies regarding press, rumors, and sharing of confidential and/or sensitive information – and the ability to disseminate that information to all employeesInterpreting the brand vision into action items for self and subordinatesOngoing development and understanding of brand ventures, activities and events at other outlets, and their impact on the individual outletEnsuring consistency and quality of the brand experience for all guestsSharing knowledge and best practices with the brand team and management teams of other brand outletsUnderstanding, honoring and maintaining a high-quality experience for VIP guests of the brandActively communicating with all stakeholders (venue, brand team, public relations, marketing, etc.) to ensure consistency of branding Identifying, escalating and resolving conflicts among stakeholdersWhat you can expect from us: The annual pay range for this role is $90,000 to $105,000. This job is eligible for bonus pay.In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Important information:The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.If you require reasonable accommodation during the application process, please click here.IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.