Customer Service Representative

Ready for a Career Change? Join Suncorp in Townsville! Full-Time Customer Service Representatives (SUN & GIO Specialists)Start Date: Wednesday 6 May 2026Engagement Centres: Tuesday 21 April – Thursday 23 April 2026Location: Suncorp Contact Centre Hub, TownsvilleAre you looking for a stable, rewarding career where your people skills truly matter? Ready to take the next step — or make a complete career change — with a trusted, well‑known organisation?Suncorp is continuing to grow in North Queensland, and our Townsville Contact Centre (opened June 2025) is expanding rapidly. We’re now recruiting full‑time Customer Service Representatives to join our SUN & GIO team and support customers across Australia.Why This Role Could Be Right for YouIf you’ve worked in hospitality, retail, childcare, or a contact centre, you already have the skills we’re looking for — things like communication, problem‑solving, empathy, and delivering great service.Whether you’re an experienced customer service professional or someone ready for a fresh start, this role offers the opportunity to build a long‑term career in a supportive, inclusive, and community‑focused workplace.At Suncorp, we’ll give you the training, tools, and support you need to succeed — all while being part of a team that genuinely looks out for one another.Shift PatternThis role is a Full-Time Role offering:Option 1: 37.5 hours per week – Tuesday, Wednesday, Thursday, Friday & Saturday Start window 08:00am -10:00am Option 2: 37.5 hours per week – Monday, Tuesday, Wednesday, Thursday & Friday Start window 08:00am -10:00amOption 3: 37.5 hours per week – Monday, Tuesday, Wednesday, Thursday & Friday Start window 10:00am -11:00amPlease note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.Why You’ll Love Working at Suncorp TownsvilleJoining Suncorp Means More Than Just a Job, It’s An Opportunity To Grow Your Career With a Company That Truly Supports Your Personal And Professional Success. Here’s What We Bring To The TableCompetitive salary: $62,000 + 12% super + penalty rates on eligible shifts + performance-based incentivesMilestone payment: Receive a payment after completing 12 months of employmentLeave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)Hybrid working: Work where you thrive with a flexible blend of in-office and remote workWork-life balance: We ensure you have the support you need both personally and professionallyStaff discounts: Access exclusive deals from over 400 top Aussie retailersInsurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & moreReward & recognition programs: We celebrate your hard work and achievementsCareer development: Ongoing training, growth opportunities, and support to reach your full potentialReputable employer: Join a national, trusted company with an inclusive and diverse workplaceCommunity engagement: Be part of initiatives like Spirit to Cure and regional investment in QueenslandNote: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.What You’ll Be DoingAs a Sun & GIO Specialist, you’ll:Support customers with their insurance needs via phoneProvide clear, helpful solutions tailored to each customerBuild strong relationships through great serviceAchieve service and sales targets with customer satisfaction at the coreResolve enquiries efficiently and confidentlyWhat You’ll BringWe’re looking for individuals who have:A passion for customer service and a strong desire to help peopleExcellent problem-solving abilities, with the ability to simplify complex informationMotivation to consistently achieve and exceed targetsA collaborative mindset and ability to work both virtually and in-personResilience, adaptability, and a proactive approach to learning and developmentTraining PeriodOur success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office, equipping you with everything you need to succeed in the role.Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.Home Office Setup RequirementsAs this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:A reliable internet connectionAn ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)A private and distraction-free workspaceReady to Make an Impact?Suncorp is committed to North Queensland, focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.If you're looking for a rewarding career with a company that values you, chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you!At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact recruitment@suncorp.com.au for a confidential conversation.