Chance's Pie & Coffee Shop Crew Member

Job TitleThis staff position will work under the Chance's Manager to brew coffee, bake muffins & pies, greet, clean, and perform any other duties needed to create an effective environment with quality product.Reports ToChance's ManagerFLSA StatusNon-exemptCampusMockingbirdWorking HoursThis is an hourly position. Each paid crewmember must work at least 3 shifts per week, totaling 7-10 hours per week. Work a 3-hour shift on Sundays. Work at least one 3 hour shift during the week. Work at least one evening or weekend 1-3 hour shift a week.Anticipated ScheduleCrew members will be scheduled per event (i.e., Staff Meetings, Sunday coffee at Mockingbird & Tolleson, SMU football games, small groups, Dessert Theater, etc.)Job Responsibilities and DutiesOnboarding:Crew Members must participate in an Initial Assessment of Hospitality, Food Handling and Customer Service skillsCrew Members must either complete Chance's Operations Training or demonstrate mastery of skills during their Assessment.If necessary, Crew Members may need to participate in our Chances Operations Training to improve certain skills in certain areas. There is no cost for Operations Training; but there is no compensation during Operations Training. Some of this is on-the-job training that will occur while Chance's is open.Crew Members must also participate in Vocational Preparation Training, to increase their skills in Customer Service, Catering, and HospitalityJob Expectations:General Follow all Safety and Health Protocols for a Restaurant BusinessSign in to Chance's at least 5 minutes before the shift starts to be ready to work immediately when the shift beginsWork at the job until all cleanup tasks are completed.Hospitality Practice hospitality greeting often so that it is natural and welcomingClean and Set tables for Retail BusinessClean and Set Display counters for Retail BusinessClean and prepare Chance's Cart for Retail BusinessLearn and assist with all cleaning responsibilities, including washing dishes and cleaning surfaces.Know where all of the Display signs go both on the Cart and inside each FacilityLearn and be prepared to teach volunteers and new crew members how to do the above tasksFood Preparation Learn and be prepared to grind and make coffee and teaLearn and be prepared to make muffin batter and bake muffinsLearn and be prepared to bake piesLearn and be prepared to teach volunteers and new crew members how to do the above tasksCustomer Service Learn and be prepared to greet customers at the Point of SaleLearn and be prepared to check out customers with the Point of SaleLearn and be prepared to take online pie orders and communicate to the Food Preparation TeamRetail Pushcart and Catering Operations Learn to prepare and set the Cart for weekday and Sunday indoor businessLearn to prepare and set the Cart for weekday and Saturday outdoor business (i.e. SMU football games)Learn to prepare and set the Cart for Catering opportunitiesLearn to break down the cart, clean it and store it appropriatelyEducation and Desired SkillsEducationAdapted HR processes for employmentUniversal Volunteer TrainingFood Handler's LicenseSkillsPeople Skills, Organization, Task Analysis and Team Player is requiredPreferred Software ExperienceCan operate the POS (square system)Physical DemandsSitting Standing Walking Seeing Hearing. Kneeling, crawling, and/or stooping Lifting/carrying up to 10 poundsOther QualificationsMust be comfortable working in a United Methodist church environment. Our employees are called to lead a life that becomes the gospel, and we expect them to exhibit appropriate demeanor both on and off the job.