D365 Field Service Solution Architect

D365 Field Service Solution ArchitectPosition OverviewThis is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.Synoptek is seeking a D365 Solution Architect with strong expertise in Microsoft Dynamics 365 Field Service to lead the design and delivery of scalable, end-to-end service management solutions. This role is responsible for defining architecture, guiding development teams, and ensuring successful implementation across medium to large-scale engagements. The architect will work closely with business stakeholders to translate requirements into optimized technical solutions while driving delivery excellence across the full project lifecycle.Duties and ResponsibilitiesDefine end-to-end solution architecture for D365 Field Service implementations aligned to business requirementsLead design and configuration of Field Service capabilities including work order management, scheduling, mobile enablement, and connected servicesCollaborate with stakeholders to gather requirements and conduct solution design workshopsProvide technical leadership to onshore and offshore teams and ensure adherence to architecture standardsDrive integration design across D365 CE, ERP platforms, and third-party systemsOversee application lifecycle management, including environment strategy, release planning, and deployment governanceEnsure solution scalability, performance, and security across high-volume environmentsSupport data migration, cutover planning, and go-live activitiesContribute to pre-sales activities including solution demonstrations and proposal developmentMentor and guide junior consultants and architects to build capability within the teamEducationBachelor's degree in computer science, Information Technology, or a related field, or equivalent work experienceJob-related ExperienceCustomarily has at least 10+ years of experience in Microsoft Dynamics 365 CE implementationsMinimum 5+ years of focused experience in D365 Field Service on medium-to-large-scale engagementsProven experience delivering large-scale Field Service solutions (e.g., high-volume work orders or large field workforce environments)Experience integrating D365 Field Service with ERP platforms such as D365 Finance & Operations or other enterprise systemsDemonstrated experience leading distributed delivery teams across onshore and offshore modelsExperience in industries such as utilities, manufacturing, telecommunications, healthcare, or facilities management preferredPre-sales experience including solution demos and proposal development preferredJob-related Skills/AttributesStrong expertise in D365 Field Service including work orders, agreements, scheduling, and mobile solutionsHands-on experience with Resource Scheduling Optimization (RSO) in complex environmentsWorking knowledge of D365 CE modules including Sales, Customer Service, and OmnichannelStrong understanding of Dataverse architecture and data modeling best practicesExperience with Power Platform including Power Apps, Power Automate, and Power BIKnowledge of Azure Integration Services such as Logic Apps, Azure Functions, and Service BusFamiliarity with Azure IoT Hub and connected field service scenariosExperience with data migration tools such as SSIS and KingswaySoftStrong understanding of DevOps practices, including Azure DevOps and release managementExperience working in Agile/Scrum delivery environmentsStrong stakeholder management, communication, and problem-solving skillsAbility to translate business requirements into scalable technical solutions