Client Services Associate I

Axos BankTarget Range:$66,560.00/Yr. - $71,000.00/Yr.Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.Eligible for an Annual Discretionary Cash Bonus Target: 10%Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.About This JobAs a member of the Axos Commercial Banking team, the Client Services Associate I supports the Commercial Banking Servicing team in delivering excellent client service and managing operational support functions. This role provides front line and first point of contact support for client servicing, online banking requests, and exception processing. The Client Services Associate works under the direction of the Client Services Manager to support client satisfaction, quality standards, and ensures clients receive timely and accurate responses.Responsibilities:Assist clients with calls, inquiries, and requests with professionalism and accuracyPerform client servicing activities including call handling, Salesforce case management, secure messaging, and client communications to ensure timely and accurate responsesManage and resolve client and operational issues, escalating complex or sensitive matters to the Client Services Manager as neededMaintain detailed and accurate documentation of client interactions and transactions for audit and compliance purposesProcess exception items, deposit servicing requests, and account maintenance activities in compliance with policy, procedures, and regulatory requirementsAssist with basic online banking client requestsMaintain current knowledge of Commercial Banking products, services, policies, and proceduresIdentify process gaps and operational inefficiencies; escalate recommendations to management for continuous improvementQualifications:High School Diploma1-3+ years of prior experience in Retail Banking, Commercial Banking, Business Banking, Treasury Management, client onboarding, or a similar role within a financial institutionUnderstanding of banking products and services, particularly related to Commercial BankingAnalytical skills with a keen eye for detail and accuracyExcellent interpersonal and communication skills to effectively collaborate with internal teams and build relationships with clientsAbility to manage multiple priorities and work under time constraints in a fast-paced environmentProficiency in using relevant software and systems, including Treasury Management platforms and Microsoft Office suiteAxos Employee Benefits May Include:Medical, Dental, Vision, and Life InsurancePaid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)HSA or FSA account and other voluntary benefits401(k) Retirement Saving Plan with Employer Match Program and 529 Savings PlanEmployee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout AxosBorn digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).Learn more about working at AxosPre-Employment Background Check and Drug Test:All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.Equal Employment Opportunity:Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.E-Verify and Right to Work NoticesAxos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.IER Right to Work Poster (English/Spanish)E-Verify Participation Poster (English/Spanish)