Inside Sales Representative

Position: Inside Sales RepresentativeLocation: Chicago Branch (Elk Grove Village, IL)Department: SalesReports To: Branch ManagerWho We Are:At Pioneer Music Company (PMC), we’re not your typical distributor. We’re passionate about installing human connections in a tech-connected world. We serve the low-voltage, AV, security, and networking industries—and we do it with heart, hustle, and a commitment to making our customers’ lives easier.Our Chicago branch is growing, and we’re looking for a team player who thrives in a fast-paced, people-first environment. If you’re hungry to learn, humble enough to listen, and emotionally smart in how you communicate and support others—we want to meet you.About the Role:As an Inside Sales Rep, you’ll be the face and voice of PMC for our walk-in, call-in, and email customers. You’ll support projects from quote to close, help identify solutions, and collaborate with outside sales reps and warehouse teammates to provide outstanding customer experiences.What You’ll Do:Assist customers with product recommendations, quoting, pricing, and order entryBuild relationships with integrators, installers, and partners by offering timely, helpful serviceWork closely with your Branch Manager and Outside Sales Rep to support key accountsMaintain product knowledge across categories (security, A/V, networking, wire, etc.)Help manage open orders, backorders, and vendor lead times with proactive communicationProvide support to walk-in traffic and phone/email inquiries throughout the dayPitch in on inventory checks, order staging, and other warehouse needs when needed (we all roll up our sleeves here!)What We’re Looking For:Ideal team players Previous sales or customer service experience in the distribution or electronics industry preferredExperience with low-voltage/security/AV products is a plus (but we’ll train the right person!)Solid computer skills—familiarity with ERP systems or Sage a plusClear communicator who’s detail-oriented and proactiveMust be a team player—we win and lose as oneBonus Points If You:Have experience with CCTV, access control, networking, or pro audio/videoLike a little friendly competitionCan juggle multiple tasks and still crack a joke under pressure, humor counts!What You Get:A seat at a company with over 150 years of history and a fresh, people-focused cultureRoom to grow—PMC is expanding, and we love promoting from withinPaid time off, benefits, 401(k), employee discount, and other perksA team that truly cares about each other and our customers