Computer User Support Specialist Tier 2

*General Requirements* The successful applicant will exhibit excellent communication skills, a strong dedication to customer service and support, well developed interpersonal skills, a strong work ethic, and a passion for excellence. *Description* Essential IT Services, Inc is an Information Technology Managed Services Provider, outsourcing full service IT technical support services to small and medium sized businesses Kansas, Colorado, Iowa, Missouri, and Nebraska. The Computer User Support Specialist will provide computer support services to a wide variety of customers utilizing state of the art/best in class remote management and monitoring tools and will make onsite calls to the customer’s location as required. \*Key Responsibilities Personal Computer Support: \* * Provide technical assistance to computer users * Answer questions or resolve computer problems for customers remotely via email, chat, or telelphone, or in person * Setup equipment for customer use, ensuring proper installation * Install, maintain, support, troubleshoot operating systems and a wide variety of software applications, peripheral devices and network connectivity issues * Integrate with hardware and software vendors when required to provide end user support *Qualifications* The successful applicant will have the following experience/certifications: * High School Diploma * A+ Certification or equivalent experience * Prior experience in computer user support preferred * Experience in remote technical support a plus * Microsoft Certified Desktop Support Technician (MCDST) or similar certification highly desired *Compensation* Compensation Package includes hourly wage commiserate with experience and certifications *Job Benefits* Opportunity to work in a friendly small business environment Opportunity to advance in a growing small business Vacation Major Medical Insurance Dental Insurance Term Life and Accidental Death & Disability Insurance *Other Information* Relocation is not provided No Travel Screening Requirements: Drug Screen, Criminal Background Check, Credit Check Job Type: Full-time Pay: $15.00 - $20.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off Schedule: * 8 hour shift * Monday to Friday Experience: * Help desk: 3 years (Required) * Windows: 3 years (Required) Work Location: Multiple locations