Digital Strategy Analyst

Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. On the Digitalization & Service Enablement team, you will help increase customer satisfaction and trust in Johnson Controls through excellent customer service and have growth opportunities in the areas of process management and data utilization.What’s in it for you? Inclusive and diverse environment with in-office and/or hybrid/remote work opportunities. Comprehensive benefits package including 401k, Medical, Dental and Vision care – available day one. Competitive Pay. Paid vacation, holidays, and sick time. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. Encouraging and collaborative team environment.What You Will DoAs a Digital Strategy Analyst, you will support the Chiller Access Manager (YORK.com/ChillerAccess) feature deployed on numerous chiller products. This will include aspects of customer service, coordination with local sales and service branches, and implementing process improvements for the global team. Primary support focus will be in Europe, Middle East, and Asia. Preferred working hours would include 6AM-9AM EST to be available for these regions.Qualified candidate should possess strong skills such as, organizational abilities, interpersonal communications, and customer service skills. Must have an attention to detail and be able to work closely in a team environment to meet deadlines. Ensures timely and quality responses to both internal and external customers.How You Will Do It Respond to field inquiries that come through phone, email, or the private key request form. Respond to customer/contractor inquiries that come through Contact Us form, 3rd party registration form, equipment owner registration form or other means as needed. Proactively work with field technicians to identify the appropriate equipment owner for Chiller Access Manager-enabled equipment shipping new from the factory. Assist customers/contractors with IT-related issues related to Chiller Access Manager by submitting an IT ticket and providing any required follow-up. Help with launch and training material as Chiller Access Manager is developed for additional products. This includes requirements identification, literature updates, training, field communication, coordination of chiller controls engineering, and platform upgrades. Support sales and service with customer calls as needed.Required QualificationsWhat we look for: Associate or bachelor’s degree in a relevant field (business, marketing, engineering, etc.) or equivalent experience. Minimum of 2 years’ experience in servicing internal or external customers. Good communication skills (both verbal and written) to be clear, concise, and compelling while working with customers and employees.Preferred Qualifications Demonstrates an ability to learn quickly and independently with strong problem-solving skills. Organizational skills utilizing web-based collaboration tools such as Microsoft Teams with shared files and folders. Previous experience in HVAC/chillers is preferred. Experience with business-based systems, such as Oracle, is preferred. Familiarity with data visualization software such as Tableau or Power BIJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.