Lead IT Analyst

Lead IT Analyst Lead design, planning, and implementation of requirements to satisfy business needs. Authority on best practices of requirements gathering, business system configuration and defining/execution of acceptance criteria. Work with the technical teams and the business/product owner to ensure efficiency, smooth and successful implementation. Coach and mentor junior staff in requirements documentation, systems configuration, defining/execution of acceptance criteria and establishing, tracking, measuring and refining metrics. Improve product feature offerings by providing feedback to internal cross-functional teams including IT Project Manager, Business/Product owner and Software Engineering. Identify, drive, and optimize technical and business process flows for existing and new opportunities. Partner with teams to define systems improvement focusing on scale, efficiency, and automation. Work with internal business groups to acquire a deep understanding of their processes and operations. Understand software internals, debug problems using log files, and write automated tests with Perl/JavaScript and/or user-level test automation tools. Strong organizational skills, tracking multiple test executions simultaneously and be able to synthesize the results. Meticulous attention to detail; the ability to juggle many tasks in parallel while delivering high quality results. Works/Collaborates with Software Engineers to understand features and technical implementation and ensure highest quality product delivery. Drive the software development process toward quality-centric methodologies. Other duties as assigned.RESPONSIBILITIES:5+ years related experience including a minimum of 2+ years developing requirements, designing and executing test cases in IT.Ability to synthesize complex information and explain it to others in technical and non-technical terms.Experience with a variety of QA methodology and problem solving tools/techniques.Detail-oriented person who is passionate about quality and is enthusiastic about the new technology offered to customers.Experience with and a passion for translating user-interface design into requirements and acceptance criteria.Ability to lead other team members through resolving challenges.Mastery of creating and executing test cases.Experience in Perl/Python/JavaScript scripting and user-level automation.Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience.Experience with Lean methods.Experience with diagraming and visual communications.Certification in Training in Design Thinking.Experience in healthcare/PBM product design, requirements definition, testing and issue management.Experience in Perl/Python/JavaScript scripting and user-level automation.Experience working closely with a variety of development roles and business teams to communicate impact of changes and to understand business requirements.Experience working with industry standard claims, billing or EHR systems.EDUCATION: Bachelors: Computer and Information Science or Combination of Education and Work Experience May Be Considered (Required)