EverHealth – Digital Customer Success Manager (remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.We are looking for a Customer Success Manager with a strong service delivery project and program management background and deep expertise in healthcare related service delivery. You will establish best‐in‐class service delivery methodologies, standards, tools, and processes to ensure our products are delivered effectively and efficiently, assuring delivery on time with strong adoption and engagement.ResponsibilitiesBe a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.Monitor customers' usage of product(s) and services, helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross‐sell opportunities.Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.Be an expert on the EverHealth Platforms, maintaining a deep understanding of our technology and products.Have general knowledge of our EverHealth portfolio of products and how they add value to our customers.Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.Skills and Experience Needed for SuccessBachelor's Degree preferred.2-4 years of relevant service/relationship management experience.Prior SaaS account management experience highly desired; healthcare industry experience is a plus.Experience handling multiple tasks simultaneously.A willingness to take initiative and solve problems.An orientation toward constantly improving processes and management best practices.A willingness to share with the team practices at your prior companies that helped create great customer experiences.Location The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in the United States. If you're close to one of our offices, we can set you up in‐office; otherwise, you may work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and the role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.Benefits and PerksFlexibility to work where/how you want within your country of employment — in‐office, remote, or hybrid.Continued investment in your professional development.Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.401(k) with up to a 4% match and immediate vesting.Flexible and generous FTO time‐off.Employee Stock Purchase Program.Compensation EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $60,000 – $70,000 USD in most U.S. locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!#J-18808-Ljbffr