Outside Sales

How You Will Make An ImpactThe Parts Outside Sales and Customer Service Representative works directly with both inside and outside customers and provides administrative support by entering orders, directing calls, performing order status queries and assisting with other customer-centric questions or requests. Works closely with the Parts Manager, Parts and Service Coordinator and Director of AftermarketThe Nuts and BoltsProcess orders as directed in a timely and accurate manner on behalf of the customerWork closely with relevant sales and branch level employees to grow the Parts business in the local market by solving customer’s problems quickly and efficientlyRespond promptly providing quotes, customer support, invoices, order changes and manage customer complaintsEnter customer orders and ensure timely fulfilmentRecommend major purchases for quick turn inventory items in accordance with company policy as it relates to the Parts departmentAssist with the annual physical inventory for Parts DepartmentDevelop and recommend initiatives to improve Branches and overall company results as it relates to the overall services providedAnswer department phone calls, develop outside customers for partsRespond to phone and e-mail inquiries regarding orders, delivery dates, general customer inquiries, etc.Direct callers to other departments or team members as appropriateProduce, review and/or approve bids, quotes, sales orders and recommend major purchases in accordance with company policy as it relates to the Parts departmentProvide feedback and new ideas for improving the efficiency of the department as well as the overall CompanySupport other Customer Service Representatives as neededUpdate system records for customer master dataRequired CredentialsMinimum of 0-2 year of customer service experience and outside sales – Parts Sales environment preferredExperience with large ERP (Order Entry) system preferredExperience with Salesforce a plusStrong marketing background and understanding of all types of sales effortsDetailed understanding of costing, inventory system and product knowledge Strong technical background and understanding of all types of related parts activities, detailed planning of workloads, inventory and peopleProficiency with Microsoft Excel, Word, Outlook, and other related softwareHow We Make An ImpactAt Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world’s largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!Some of Our Total RewardsWe offer big company perks with small company culture:Comprehensive benefits package including Medical, Dental, Vision and Life401(k) Savings Plan with Company MatchPaid Parental LeaveTools Purchase ProgramTuition Reimbursement10 Paid HolidaysGenerous Footwear, Eyewear, and Safety Equipment Discount ProgramPaid Training and Development ProgramsJ.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/