Genesys Cloud CX Platform Engineer
Genesys Cloud CX Platform Engineer
Location: Remote (USA)
Employment Type: 1099 Contract
Duration: Long-Term Contract
About the Role:
We are seeking an experienced Genesys Cloud CX Platform Engineer to build, configure, support, and optimize enterprise-scale cloud contact center solutions. This role requires strong hands-on experience with Genesys Cloud CX, IVR development, Architect Flows, routing strategies, platform administration, APIs, and cloud integrations.
Responsibilities:
Design and develop Genesys Cloud CX solutions.
Build Architect Flows, IVRs, queues, routing strategies and self-service applications.
Configure voice, chat, email, SMS, callback and digital engagement channels.
Develop REST API integrations with CRM and enterprise applications.
Configure Data Actions, OAuth and webhooks.
Support production issues, troubleshooting and platform optimization.
Participate in cloud migration initiatives.
Collaborate with Architects, DevOps teams and business stakeholders.
Create technical documentation and deployment guides.
Required Skills:
5+ years of contact center experience
3+ years of Genesys Cloud CX
Architect Flows
IVR Development
Queue Management
ACD Routing
REST APIs
JavaScript
Node.js
Python
JSON
Webhooks
CRM Integration
AWS/Azure/GCP
Strong troubleshooting skills
Preferred:
Healthcare experience
Genesys Cloud Certification
Experience migrating from legacy contact centers
Pay: $80,000.00 - $135,000.00 per year
Work Location: Remote