Manager, AI-Driven Knowledge & CX Systems

A leading crypto company in Charlotte seeks a Manager of Consumer Content & Knowledge Systems to drive customer-facing knowledge strategies and operations. The ideal candidate will lead a high-performing team, manage AI-enabled knowledge delivery, and ensure optimal information architecture. A background in knowledge management, customer experience, and data analysis is essential. This full-time role involves collaboration across teams to enhance customer satisfaction and ensure scalable solutions. J-18808-Ljbffr