Corporate Trainer

Corporate Trainer (vILT / Call Center Training)Location: Dublin, OH (Hybrid/Onsite as needed)Schedule: Full-time, 40 hours/week (8-hour shifts) | Start Date: 08/10/2026Pay: $51.03/hourSummaryHiring a Corporate Trainer to deliver engaging virtual instructor-led training (vILT) and support learning delivery for a call center hub. This role is ideal for an energetic facilitator who can create a welcoming new-hire experience, deliver training aligned to frequent program updates, and continuously improve curriculum based on results. If you're confident presenting in Microsoft Teams and Zoom, enjoy building rapport quickly, and can keep training materials accurate in a fast-paced environment, this is a strong opportunity.ResponsibilitiesFacilitate vILT training sessions and support in-person facilitation as neededTrain and upskill new and existing call center employees to improve readiness and performanceDeliver training in alignment with an aggressive release schedule and evolving program updatesSupport learning strategy deployment in partnership with learning leadershipEvaluate learning effectiveness (feedback, assessments, performance outcomes) and recommend curriculum improvementsCreate and update training materials: PowerPoint presentations, job aids, user guides, quick reference guides, and assessmentsMaintain training documentation and coordinate training processes to support consistent deliveryStay current on training trends and adult learning best practices and incorporate improvementsCollaborate with leaders and subject matter experts (SMEs) to align learning content to business needsSupport a performance improvement mindset and contribute to ongoing learner experience enhancementsQualificationsBachelor's degree preferred (or equivalent experience)2+ years of corporate training, Learning & Development, training facilitation, or instructional delivery experience preferredStrong virtual facilitation skills; proficiency in Microsoft Teams and ZoomWorking knowledge of adult learning principles (andragogy), instructional design concepts, and learning measurement/evaluationStrong Microsoft Office skills (PowerPoint required; Excel/Word helpful)Organized, detail-oriented, and able to deliver quality results under aggressive timeframesWillingness to travel up to 10% as neededMust be willing to work Central Time Zone business hours (program requirement)