Patient Care Coordinator

Patient Care Coordinator (Phone, Email, Text) — Spring Hill, FL $18–$22/hour Monday–Friday, daytime hours No nights, weekends, or sick patientsAll patient care here happens by phone, email, and text. No waiting room, no walk-ins, no weekends, no flu season — and the schedule actually stays the schedule. Most patients are wonderful. A few are having a hard day. You'll know how to handle both. When patients are short, it's usually because they've been struggling to hear for years and finally asked for help. The good days here are very good.What You'll DoHelp patients schedule and reschedule appointments by phone, email, and textTroubleshoot hearing aid issues with patients and walk them through fixesProcess device orders and track shipmentsCoordinate provider schedulesUpdate records in our practice management softwareSpot what's not working in our process and help us fix itPitch in wherever patients need support — we're building something patients love, and that takes all of usWhat You'll Like About Working HerePredictable schedule — no nights, weekends, or on-call100% remote-style patient contact — phone, email, and text only$18–$22/hour depending on experienceMedical, dental, vision, 401(k) with company match3 weeks PTO — accrues from day one, available to use after 90 daysA team that takes care of each other — when someone's slammed, someone else jumps inWhat We're Looking ForHigh school diploma or equivalent1+ year in customer service, call center, or patient-facing work (medical or device experience a plus, not required)Calm and professional on the phone — including with frustrated patientsPatient and clear when walking someone through a technical fixComfortable juggling calls, emails, and texts throughout the daySolid with computers, willing to learn new softwareNotices when something's off and fixes it before being askedReady to apply? We'd love to hear from you. Apply with your resume — a real person reads every application, and you'll hear back within 5 business days. If you have call center or device support experience, mention it in the first line.Injoy Hearing is an equal opportunity employer.