Patient Support Specialist

DescriptionPosition SummaryThe Patient Support Specialist ensures optimal patient experiences and outcomes for RxFunction products and services. This position serves as the primary patient contact while collaborating with Patient Training, Patient Service, Sales, and Compliance departments. The specialist primarily handles outbound patient surveys and secondarily supports inbound patient calls and product troubleshooting to promote exceptional support experiences and enhance patient outcomes.Job ResponsibilitiesResponsibilities include, but are not limited to, the following:Performing patient surveys and maintaining Outcomes Monitoring Program workflow, follow-up and feedback supportAnswering, troubleshooting, and documenting inbound patient support inquiries and feedback from patientsFollowing established protocols for issue resolution workflow and customer feedback documentationFollowing patient support processes; executing documentation and processing accordingly within ERP/CRM business systemsCommunicating and/or escalating survey results, product issues and patient concerns to Patient Services ManagementManaging customer feedback closure and supporting Quality Assurance with accurate and complete complaint documentation and timely task closureIdentifying continuous improvement opportunitiesOther duties as defined to support the broader team and the patient baseRequired QualificationsAssociate degree or higher5+ years’ experience in patient-related aspects of the medical device industry (patient-services support, medical history reporting, training and outcomes/follow-up contacts)Experience using ERP and CRM systems and the Microsoft platformPreferred QualificationsKnowledge of medical device reimbursement practicesAbility to work independently while collaborating effectively across departmentsExcellent written and verbal communication skills Physical RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to use a computer and communicate with others.Benefits401(k) with company matchDental InsuranceHealth InsuranceVision InsuranceLife InsurancePaid VacationWork Location: Eden Prairie, MNWork Type: Hybrid (3 days per week in office)Schedule: Day shift; 8 hour