Toyota Service Manager

Service Manager - ToyotaReliable Toyota is seeking an experienced Service Director to lead our high-volume service department. This key leadership role is ideal for a proven dealership service professional who thrives in a fast-paced environment and is committed to delivering an exceptional customer experience while driving strong operational and financial performance.ResponsibilitiesLead and oversee all aspects of a high-volume Toyota service operationDrive a best-in-class customer experience with a strong focus on CSI and customer retentionActively engage with customers to resolve concerns and build long-term relationshipsCoach, develop, and motivate service managers, advisors, and techniciansImprove employee productivity, morale, and accountabilityMaintain a safe, organized, and compliant work environmentAnalyze performance metrics and implement strategies to grow profitabilityContinuously raise the bar on CSI, efficiency, and overall department performanceQualificationsPrevious dealership Service Manager experience required (Toyota experience preferred)Proven success managing a high-volume service departmentStrong leadership, communication, and customer-handling skillsAbility to balance customer satisfaction with operational and financial objectivesExperience driving CSI improvement and sustained profitabilityHigh-energy, organized, and results-driven leadership styleBenefits & PerksProfessional development opportunities through manufacturer-sponsored and dealer-paid trainingComprehensive benefits package including multiple health, dental, and vision coverage optionsShort- and long-term disability coverage and life insurance options$10,000 in company-paid life insurance at no cost to the employee401(k) retirement plan with company matchEmployee Assistance Program (EAP) to support your health, wellness, and work-life balancePaid vacation time to recharge and enjoy time away