IT Support Specialist

The company is seeking an IT Support Specialist to provide frontline technical support to attorneys and staff in a fast-paced, mission-critical professional environment. This role is ideal for military veterans with experience supporting end users, maintaining equipment readiness, and troubleshooting hardware and software under time pressure. Based in the New York office, you'll be a trusted technical resource ensuring systems, devices, and conference technology function reliably every day.In this role, you'll configure and support desktops, laptops, printers, mobile devices, and collaboration tools while responding to service requests through a structured ticketing system. Much like military communications or IT support roles, you'll prioritize issues, provide courteous and timely assistance, and coordinate with engineers or third-party support teams to resolve escalated problems. You'll also support conference room A/V setups and video conferencing, ensuring meetings run smoothly without disruption.You'll assist with hardware refreshes, system testing, imaging, inventory management, and technology improvement initiatives, as well as provide remote support to personnel working from home or in other offices. Veterans who are comfortable multitasking, following procedures, documenting work accurately, and stepping in after hours when needed will find their skills directly transferable to this role. Attention to detail, accountability, and customer-focused problem solving are key to success.The company is looking for a professional with at least three years of desktop support experience, strong knowledge of Windows, Microsoft Office, and mobile platforms, and the ability to communicate effectively with users at all levels. This full-time role offers a competitive New York City salary range, stable hours with some flexibility, and the opportunity for veterans to continue serving in a civilian career where reliability, responsiveness, and technical excellence truly matter. Experience with Crestron AV systems strongly preferred. Job 58868 Salary: 85-100k - Full Benefits - Annual Bonus