Remote Call Center Representative (Bilingual)

Job Description Description:About FinityFinity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, remote bilingual (English/Spanish) Call Center Representative to join our call center team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members.About The RoleThe Call Center Representative assists our members from our remote call center. This role is responsible for providing excellent customer service to the participants of several different health and wellness programs. The successful candidate will:Conduct inbound and outbound calls for our health and wellness incentive programsSummarize each call accurately and effectively by taking detailed notesListen attentively to member questions and concerns; respond promptly with a resolution according to company guidelinesRegister members to wellness programs, administer health assessments, and conduct retention campaignsAssist members with navigating our wellness portals and ordering catalog itemsManage multiple software interfaces for different wellness programsFollow best practices regarding HIPAA laws and protection of member’s PHI.Salary: $19.25/hourWhat We OfferOur compensation package includes:Competitive paid time off benefitComprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA accountProfessional development and tuition reimbursement fundsCompany-paid parental leaveOpportunity for career growth and development401(k) with company match.All employees must comply with HIPAA & HITRUST security requirements.This is a fully remote, in-home position. Reliable, high-speed internet and a quiet, HIPAA-compliant remote workspace is required. Finity provides all necessary equipment and assists with in-home remote technology setup.Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.Requirements:At least one year of customer service experience in a call center environmentPerformance-driven; able to meet daily and monthly benchmark goalsAbility to work with different software programs and interfaces, including Five9 and MS TeamsMust be comfortable with a high volume of inbound and outbound callsAbility to remain professional and composed during each callAbility to meet Finity's productivity requirements in a remote home office settingExcellent attendance record and punctualityAbility to type at least 65 WPMMust be able to use computer/monitor throughout the course of the work dayHigh-speed internet connection required (at least 50 mbps)Must have a quiet, distraction-free space to work without background noiseBilingual in English/Spanish is required.