Initial Assistance Representative (Clerk)

These entry level positions do not require tax experience. Prior federal experience not required. The IRS provides comprehensive paid training. Individual Assistance Representatives (Clerks): Provide specialized clerical assistance to support personnel by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands. Identify, analyze, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area. Control reporting systems that track taxpayer utilization of IRS products and services. Examine returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitor and track information for sampling requirements prior to transmission to Submission Processing Centers. For complete duties, requirement, and qualifications, please visit the job announcement to apply. Job Type: Full-time Pay: $37,696.00 - $57,280.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Monday to Friday People with a criminal record are encouraged to apply Work Location: In person