Sr. Manager, Customer Success

About MeasuredMeasured is the pioneer and leader of incrementality-based media measurement and optimization. Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, test, plan, and optimize over $35 billion in full-funnel media investments. Measured's unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency.The RoleThis senior role is responsible for leading high-impact, executive-level client engagements across a portfolio of Measured's top brands, owning the delivery and strategic application of our marketing analytics framework. As a senior leader within a customer-success-driven organization, you will represent the full breadth of Measured's technology, services, and thought leadership in every interaction.You will operate as the primary account leader and trusted advisor, bringing deep expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management. You will guide clients through sophisticated measurement strategies, ensure successful platform adoption, and influence executive decision-making through data-driven insights.In close partnership with our technical Solutions team, you will oversee requirements gathering, platform deployment, and solution design. You will also collaborate directly with Product, shaping new features, championing client needs, and contributing original ideas grounded in real-world marketing challenges.Success in this role requires a highly experienced operator who thrives in a fast-moving startup environment, is confident navigating ambiguity, and is capable of independently driving outcomes at both strategic and tactical levels. Senior CS leaders are expected to interpret complex performance signals, conduct rigorous experimental analysis, provide forward-looking media guidance, architect client-specific technology roadmaps, and manage the full lifecycle of client relationships with precision and accountability.RequirementsOwn gross revenue retention and net revenue retention goals within your book of business. Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brandsDevelop a strong relationship with clients based on value add, expertise and being a trusted partnerManage adoption across all stakeholders for Measured products and servicesProvide internal product feedback based on existing and potential client use casesDeliver client training curriculumProvide and interpret marketing performance reviews for clientsDesign and interpret in-market experiments across addressable media channelsProvide optimization insights and budget recommendations to turn insights into client valueSupport internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etcIdeal Experience7+ years of experience with client services managementExperience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analyticsFamiliarity with ad-tech and MarTech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party toolsDemonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurementExcellent written and verbal communication skills including advanced Excel and PowerPoint skillsMinimum BA/BS or equivalentIndependent decision maker. Can take calculated risks and deal with ambiguityTakes initiative to improve and try new thingsAbility to work independently with minimal supervision within a strong team environmentComfortable with rapid change Values diversity and integrity Benefits100% RemoteCompetitive Total Rewards and flexible paid time offOpportunities to give back through Measured for GoodEngaged, diverse, and curious cultureAward-winning technology powered by an agile, collaborative teamMeasured values curiosity, integrity, aiming for the extraordinary, customer obsession, and employee belonging.Measured promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading products. Measured is committed to providing equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, hairstyle, religion, sex, national origin, age, disability, genetics, or any other protected characteristics.