Remote Retro-Retrieval Auditor

Who We AreCentauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care.Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications.Your Daily MissionUse knowledge and experience to drive process review and changes. Conduct service line audits to identify issues while ensuring compliance with service line policies, procedures, customer expectations, contract requirements and industry standards. Support implementation of operational, process or system enhancements needed to improve process efficiency or quality.Who You AreHigh school diploma or GED required; associate or bachelor’s degree in a related field is preferred.1-2 years of experience in a quality assurance or auditing role, or equivalent experience in an operational role within the relevant service line.Experience with speech analytics software (e.g., CallMiner)One year of service line knowledge to properly audit associate performanceSolid understanding of Medicaid, Medicare, Disability, or Social SecurityBasic understanding of our service line databases (e.g., Eligibility Assist, Compass, Premium Assist)Proficiency in Microsoft Office Suite, with an emphasis on Excel (including pivot tables and charts), PowerPoint and WordSolid applied business statistics (normal distributions, estimation, confidence intervals and hypothesis testing)The ability to analyze data and create reports.The Reality of the RoleAudit ExecutionPerform regular audits of calls and accounts against established criteria to ensure compliance, accuracy, and quality.Utilize speech analytics tools to monitor and evaluate associate interactions.Document audit findings with clear, objective, and constructive feedback.Reporting and Data Analysis:Compile and analyze audit results into comprehensive monthly/quarterly reports and presentations. Deliver presentation of findings to service line leaders in regularly scheduled meetings. Maintain and manage audit-related data in Excel, SharePoint, and other designated systems to ensure accuracy and accessibility.Analyze audit data to identify trends, root causes of errors, and opportunities for process improvement.Training And CollaborationCollaborate with service line leaders and the training department to discuss audit findings and develop action plans.Facilitate training sessions for new hires to review audit criteria and quality expectations.Conduct refresher training for associates who require additional support based on audit performance.Team And Program EngagementActively participate in team meetings, calibration sessions, and one-on-one coaching with the Quality Manager.Manage or contribute to quality recognition programs, such as "Quality Heroes," to promote a culture of excellence.Update and maintain audit documentation, including criteria and procedures, for assigned service lines.Other duties as assigned.Why You’ll Love Centauri (Our Promise to You)We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals.Comprehensive medical, dental, vision, and prescription coverageWellness program supporting overall well-beingCompany-paid basic life and AD&D insurance401(k) plan with company matchTuition reimbursement opportunitiesPaid time off for vacation and illnessSix paid company holidaysFloating holidayCompany-paid training and computer equipmentPerformance-based bonus programPaid time off for volunteer activitiesEmployee referral bonus programCareer development and training opportunities, including leadership growthCompensation TransparencyFactors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Equal Employment Opportunity and AccommodationCentauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.