Maintenance Technician (2nd Shift)

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.  Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RIWe’re making new and exciting things – and we could really do with your help. The Maintenance team is responsible for minimizing equipment downtime, maintaining and improving process tooling, supporting the installation and commissioning of new equipment, and coordinating facility upgrades. The team also partners closely with machine manufacturers to address design, reliability, and performance concerns, as well as to implement equipment modifications and continuous improvement initiatives.The RoleAs a Manufacturing Technician at MOO, you’ll be part of the East Providence maintenance team, responsible for preparing, configuring, and supporting a wide range of manufacturing equipment. In this role, you will work as a team member of the Maintenance team, diagnosing and resolving equipment issues that impact production performance and uptime. The Maintenance Technician will ensure that equipment, processes, are maintained, and operated so they run reliably and consistently across all operations.The Person We WantMaintain configuration accuracy and operational integrity across all presses and finishing equipmentSupport press operators through coaching, troubleshooting, and reinforcing proper workflowsPerform preventive and reactive maintenance tasks, assist with validation testingIdentify and reduce downtime caused by recurring or unreported operator issues by escalating and documenting findingsCapable of working autonomously on equipment while maintaining responsibility for routine reliability activitiesAs part of the maintenance team, consitently demonstrate the ability to stay focused on equipment condition, uptime, and corrective repair activitiesCoach operators on proper machine use and maintenance basics, while documenting progress as required for accountabilityResponsibilitiesService CallOpen service calls promptly when equipment issues exceed in house repair capability or require vendor supportDocument all relevant details at the time of the call, including symptoms, error codes, operator reports, and any troubleshooting already performedTrack service call status from initiation through completion, ensuring timely follow up with vendors and internal stakeholdersCommunicate updates to affected departments, including expected response times, repair timelines, and any operational impactsVerify completion and resolution by confirming the equipment is fully operational, testing as needed, and closing the call with accurate final documentationMaintain service history records to support trend analysis, preventive maintenance planningDigital PressesConduct high level PM's and record findings, be able to validate color management profiles to prevent drift and ensure consistent outputVerify job orientations, exit configurations, and device specific settings are correctProvide technical support to operators by identifying and correcting issues that could impact production quality or uptimeLaminatorsPerform service, preventive maintenance, and mechanical adjustments to ensure laminators operate within required specificationsSet, verify, and enforce correct heat, tension, and speed parameters to maintain consistent lamination quality and prevent production defectsIdentify, diagnose, and repair equipment issues that may be hidden by operator workarounds, ensuring long term reliability rather than temporary fixesProvide operator coaching as needed, reinforcing proper machine setup, safe operationVerify inventory levels for critical parts, identify upcoming needs, and supply accurate part numbers for replacements to support timely procurementGuillotines / Rotary Die Cutters / SlittersBe able to verify and update cutting programs as needed across all units to ensure accuracy and consistencyService, PM, utilize service manuals and troubleshoot machines independently or in a team settingFoldersService, PM, be able to verify standard fold settings and verify proper configuration for each job type.Calibrate and be able to correct presets, guidesWide Format PressesTroubleshoot, service and perform corrective maintenance and configuration checksAs needed support operator training on color workflows, machine operation, and issue identificationAdjust, verify and be able to bring equipment into OEM tolerancesWide Format Cutting EquipmentVerify maintenance, adjust calibration as needed, and cut validation testing are completed on schedule and documented appropriatelyAssist operators as needed with workflow setup, troubleshooting, and proper machine operation to ensure consistent, accurate cutting performanceWeb Presses & Finishing EquipmentTroubleshoot, service and corrective maintenance as required. Be able to verify configuration settings are correct for production needsAs needed support operators on color workflows, machine operation, and minor troubleshootingBe able to validate equipment performance against OEM machine tolerancesLaser SystemsTroubleshoot, service and corrective maintainance as needed on the machineAs needed support operator training, coduct routine maintenance, and technical troubleshootingManufacturing SupportMaintenance and manufacturing on production lane setupAudit manufacturing operations and setups to identify support needs, gaps, and follow up trainingDocument training activities and maintain operator competency recordsProvide ongoing operator training related to equipment setup, configuration, and issue resolutionAbout YouExperience in manufacturing or production:You have hands on experience working in a fast‑paced manufacturing environment, where you’ve followed established procedures, troubleshot equipment, and helped ensure production targets are consistently met through resolution of machine issuesMechanical aptitude:You’re skilled in working with machines, tools, and mechanical systems. You can quickly diagnose issues, perform adjustments, troubleshoot both minor and major equipment problems with confidence, and know when to escalate or seek additional technical supportAttention to detail:You bring a sharp eye for precision, ensuring equipment is configured correctly, safety standards are met, and every setup supports high quality, reliable production output.  You can identify and clearly communicate opportunities to improve equipment reliability and process efficiencyCommunication:You are able to clearly communicate technical issues and procedures to others with a range of capabilities, including detailed explanations of issues to technical experts as part of troubleshooting and improvements, as well as simple explanations to non-technical resources to ensure problem resolution, effective corrective actions, and ongoing trainingPreferred:Experience in printing, finishing, or other equipment intensive production environments is a strong plusNice to HavesExperience with automation systems, sensors, or basic PLC troubleshootingAbility to read mechanical drawings, schematics, or wiring diagramsBackground working with conveyors, digital presses, finishing equipment, or other automated machineryExperience using CMMS or preventive maintenance programsMechanical Engeering Degree or similar experience in a manufacturing settingWhat’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.Diversity StatementWe are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected classAs a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.