General Manaager

Lead a Business. Develop a Team. Change Lives.About the CompanyAt United Access, we help individuals and families regain independence through wheelchair accessible vehicles, mobility equipment, adaptive driving solutions, rentals, and service.About the RoleWe're looking for a General Manager who can lead an entire store operation while driving growth, developing people, delivering exceptional customer experiences, and owning financial performance. This General Manager opportunity is ideal for experienced leaders from automotive dealerships, equipment dealerships, branch operations, retail management, mobility equipment, rental operations, or service-based businesses. The General Manager serves as the branch leader responsible for sales leadership, operations management, customer experience, P&L performance, team leadership, and overall business growth. This is not a back-office management role. Our General Managers are hands-on leaders who drive sales, manage operations, coach teams, and make decisions that directly impact the success of their branch. If you're a proven leader with experience managing people, driving revenue, overseeing operations, and owning a P&L, we'd love to talk with you.ResponsibilitiesBusiness LeadershipOwn branch profitability and P&L management while driving sales growth, operational excellence, customer experience, and team performance.Analyze and manage store P&L, budgeting, inventory, accounts receivable, and key business metrics.Develop and execute local sales and business development strategies.Ensure operational excellence across sales, rentals, service, and branch operations. In some locations, the General Manager may directly oversee service department performance and personnel.Monitor key performance indicators and implement action plans to improve results.Sales LeadershipFunction as a "Selling General Manager" by actively participating in the sales process.Lead by example in generating vehicle, mobility equipment, and rental sales.Coach team members on lead management, customer engagement, and closing techniques.Ensure consistent customer follow-up and pipeline management.Support customers throughout the entire sales journey, from consultation to vehicle delivery.Team LeadershipLead and develop a team that may include Mobility Specialists, Sales & Rental Coordinators, Service Managers, Technicians, and other branch support team members.Provide hands-on team leadership across sales, service, rentals, operations, and administrative functions.Recruit, hire, onboard, train, and develop team members.Conduct performance reviews, coaching conversations, and development planning.Foster a culture of accountability, teamwork, customer service, and continuous improvement.Customer ExperienceServe as the leader responsible for overall customer satisfaction.Build trust with customers, caregivers, and healthcare professionals.Ensure customers receive expert guidance on mobility and accessibility solutions.Resolve escalated customer concerns quickly and professionally.Qualifications3+ years of leadership experience as a General Manager, Branch Manager, Store Manager, Operations Manager, Sales Manager, Service Manager, or similar leadership role with responsibility for business performance.3+ years leading a team of five or more employees.Proven experience managing business results, revenue targets, or P&L performance.Strong sales leadership and customer relationship skills.Experience coaching and developing employees.Strong organizational, communication, and problem-solving abilities.Proficiency with business systems, CRM platforms, Microsoft Office, and reporting tools.Valid driver's license and acceptable driving record.Required SkillsAutomotive dealership, powersports, RV, equipment, transportation, rental, mobility, or service-based business experience preferred.Branch management experience.Equipment, powersports, RV, transportation, rental, or mobility industry experience.Retail or service business leadership experience.Experience overseeing both sales and service operations.Knowledge of disability, accessibility, or mobility solutions.Bilingual skills.Equal Opportunity StatementAt United Access, our work goes beyond selling vehicles. Every day, we help individuals and families gain greater independence, mobility, and freedom. You'll join a mission-driven organization where your leadership directly impacts customers, employees, and business performance.