Windows Desktop Migration Engineer

Windows Desktop Migration EngineerLocation: MexicoType: Full-timeJob SummaryWe are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows desktop migration experience (planning, cutover, validation, and post-migration issue resolution). As a Migration Engineer, you will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management).ResponsibilitiesExecute user migrations following the factory playbook, tracking progress and outcomesValidate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g.digital assistant tools), Business apps from an internal app store, Web applications and line-of-business toolsPerform application testing, defect reproduction, and regression checks before and after migrationTroubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team.Write clear user updates and technical notes; manage expectations and drive closureProvide structured reporting on your assigned workload (status, risks, blockers)Eligibility RequirementsStrong familiarity with Windows desktop environments and application behaviorProficiency in cloud application connectivity (Azure preferred) and access management, including core networking concepts and operational troubleshootingPython or Java coding proficiency for automation and diagnosticsStrong debugging and problem isolation skills (logs, configs, repro steps)Strong application testing knowledge (test design, validation, regression mindset)Excellent written and verbal communication, including explaining technical issues to non-technical audiencesStrong personal project management skills (follow process, manage your queue, accurate reporting)Good-to-have skillsKnowledge of AI-assisted troubleshooting or automation conceptsPrior application development experience (building, supporting, or modernizing apps)Engagement styleHigh-volume, user-facing execution with clear daily outcomesWorks independently within a standardized model, escalating appropriately when neededComfortable partnering across engineering and operations teamseClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.