Program Manager, Consumer Experience - Planning & Integration

DetailsDepartment: Experience DevelopmentSchedule: Days, Monday - Friday 8 am - 5 pmLocation: Remote, occasional travelBenefitsPaid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your communityPlease note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.ResponsibilitiesAs the Program Manager, Consumer Experience - Planning & Integration you will manage the portfolio of initiatives for the CX team, and oversee the planning and integration of strategic initiatives to ensure our portfolio aligns with evolving customer needs and market demands. You'll collaborate with cross-functional teams to prioritize projects, and drive cohesive decision-making that enhances integration and business growth through effective portfolio management.Serves as the key integrator within the CX organization, helping prioritize and align work to ensure optimal delivery. Assists CX teams by translating strategies into executable initiatives and tasks and developing a system for ensuring key milestones and metrics are being met.Ensures strategic and operational plans, communications and other activities across the system, markets, and CX organization, are aligned, intentional and propel the CX goals forward.Creates a strong CX fluency and understanding through clear communication across the system, markets, and CX organization.Supports the planning and integration needs for large-scale CX initiatives.Supports the CX communications strategy and planning to operationalize experience strategies nationally and at the market level in support of achieving the Consumer-Centric pillar of the Ascension Strategic Plan and delivering on our Ministry’s NPS goals.Supports the development of the CX strategy and its continued evolution in partnership with key system and market-level partners. Supports bridging the partnership between national and market executive leadership teams to align existing or deliver new initiatives and programs that cultivate a culture of high performance grounded in Ascension’s core values.Identifies and resolves any role clarity or scope clarity opportunities quickly and removes barriers to progress.Participates and leads in a way that brings people together and propels progress, effectively and efficiently by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans and managing stakeholders.Fosters a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience.Develop program goals and infrastructure to align with defined business strategy.Manage program through creating program plans, management tools and reporting capabilities.Lead cross-functional teams and ensure resources are assigned to meet CX program goals.Recommend program budget and monitor and adjusts plan as resource requirements change.Communicate and document program quality outcomes and progress metrics.Address and resolve project issues to ensure goals remain on track.RequirementsEducation:High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.3 years of leadership or management experience preferred.Additional PreferencesPMO or Portfolio Management Experience, highly preferred#AscensionCXjobsWhy Join Our TeamAscension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.Equal Employment Opportunity EmployerAscension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.Pay Non-Discrimination NoticePlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.E-Verify StatementThis employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify