Front Desk Intern

Company Description SpringHill Suites by Marriott is an all-suite hotel brand designed to provide a comfortable and stylish experience for both business and leisure travelers. With over 400 locations across the United States and Canada since its launch in 1997, the brand is celebrated for its spacious suites featuring dedicated work and living areas, ergonomic furniture, and modern amenities including free high-speed internet. Families appreciate the extra space, trundle beds, kitchenettes, and complimentary breakfast, while business travelers find it easy to stay productive. SpringHill Suites aims to create a refreshing and convenient environment for every guest’s stay. Role Description This is a full-time on-site internship role for a Front Desk Intern at SpringHill Suites by Marriott in Miami, FL. In this role, you will be responsible for warmly greeting guests, managing check-in and check-out processes, addressing customer inquiries, and handling phone calls. Additional duties include maintaining front desk organization, providing exceptional customer service, and performing administrative tasks to support the overall operations of the hotel. Qualifications Proficiency in Phone Etiquette and Receptionist DutiesStrong Customer Service orientation with a guest-first focusExcellent Communication and interpersonal skillsBasic Computer Literacy with knowledge of Microsoft Office Suite and reservation systemsAbility to multitask and work efficiently in a fast-paced hospitality environmentPositive attitude, reliability, and professionalismPrior experience in a customer-facing role or hospitality setting is a plus